Bernade Herard
North Miami,FLORIDA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate Cashier
Aldi Supermarket
01.2022 - 03.2023
- Assisted customers by answering questions and fulfilling requests.
- Delivered consistently accurate orders, special requests and menu alterations.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Customer Service Cashier
Winn Dixie Supermarket
01.2021 - 01.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved issues with cash registers, card scanners and printers.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Prepared drinks, ice cream and other special items to complete prepared food orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Informed customers of regular deals or monthly specials to upsell orders.
Retail Sales Associate
Presidente Supermarkets
01.2019 - 01.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Completed assigned training to stay updated on important policies and procedures.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
High School Diploma -
College Coeur De Jesus
Haiti01.2016
Skills
- Retail sales
- Customer assistance
- Independent judgement
- Documentation and recordkeeping
- Money handling
- Cash register operation
- Dispute mediation
- Assessed customer product needs and interests in order to best recommend suitable items
- Multitasking
- Teamwork
- Leadership
- Friendly, positive attitude
Languages
English
Professional Working
Haitian Creole
Native or Bilingual
French
Elementary
Timeline
Retail Sales Associate Cashier
Aldi Supermarket
01.2022 - 03.2023
Customer Service Cashier
Winn Dixie Supermarket
01.2021 - 01.2022
Retail Sales Associate
Presidente Supermarkets
01.2019 - 01.2021
High School Diploma -
College Coeur De Jesus
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