Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bernadeane Thompson

Northport,Fl

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Knowledge of Quick Books, Microsoft Word and Excel.

Overview

39
39
years of professional experience

Work History

Sales Associate

Dillard's
08.2021 - Current
  • Top Sales Performance Award with over $300,000 in 2022. Million dollar counter in sales for 2022. 1.3 million dollar counter and received the Icon award for over $400,000 in sales for 2023 and 2024.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Actively engaged with customers to effectively build rapport and lasting relationships.
  • Leveraged store promotions and sales to increase sales production.
  • Organized cases to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding their selection of their fragrance purchase.
  • Maintained customer satisfaction with quick and professional handling of product returns, augmenting lost revenue by cross-selling products during the return process.
  • Maintained Stores visual appeal to create an inviting environment.

Sales Associate

Macy's
10.2009 - 03.2021
  • Top Sales Performance Award selling over $300,000 in product for 2017, 2018, 2019.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Organized cases for customer appeal. Unloaded merchandise and placed on display.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

President and Founder

B&B Containers
03.2001 - 12.2007
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Managed all sales, proposals and customer service.
  • Processed invoices and expenses using Quick Books to facilitate on-time payments.
  • Scheduled job deliveries and pick ups.
  • Oversaw truck maintenance and repairs.
  • All accounting (receivables and payables)
  • Banking
  • Built a company that grew from zero to gross annual sales of over one million dollars within three years.
  • Sold the company at a profit December 2007.


Court Reporter

Sentell & Associates
07.1999 - 08.2002
  • Traveled throughout the Philadelphia and Delaware Valley and took depositions for both the plaintiff and defendant's attorneys.
  • Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
  • Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
  • Provided accurate and certified transcriptions of depositions to be used in a court of law.

Administrative Assistant to Assistant Controller

Strawbridge & Clothier
11.1986 - 07.1997
  • Generated reports for Accounts Payable, Accounts Receivable and Sales Audit.
  • Worked with department buyers.
  • Handled multiple projects.
  • Expedited company procedures on behalf of management.
  • Chosen to work on the liquidation team in the closing of Strawbridge & Clothier and its Clover stores.

Education

Associate Degree -

Cittone Institute
Mt. Laurel, NJ
05.1998

High School Diploma -

Audubon High School
Audubon, NJ
06.1965

Skills

  • Award-Winning Sales
  • Customer Needs Assessments
  • Verbal Communication
  • Product Promotion
  • Premier Customer Service
  • Credit Card Transaction Processing
  • Visual Merchandising
  • Stocking and Replenishing
  • Store Merchandising
  • Excellent People Skills
  • Multitasking Strengths
  • Customer Satisfaction

References

Desiree Blevins

Works at Synchrony Bank

P: 386 785 3385

Joanne Formacola

Retired nurse

P: 941 661 1813

Timeline

Sales Associate

Dillard's
08.2021 - Current

Sales Associate

Macy's
10.2009 - 03.2021

President and Founder

B&B Containers
03.2001 - 12.2007

Court Reporter

Sentell & Associates
07.1999 - 08.2002

Administrative Assistant to Assistant Controller

Strawbridge & Clothier
11.1986 - 07.1997

Associate Degree -

Cittone Institute

High School Diploma -

Audubon High School

Similar Profiles

CREATE PROFILE