Summary
Overview
Work History
Education
Skills
Timeline
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Bernadeck Richard

Tampa

Summary

Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.

Overview

6
6
years of professional experience

Work History

Appointment Setter/Customer Service Representative

Morgan Exteriors
01.2023 - 02.2025
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Assistant Preschool Teacher

Child Care Careers Services Preschool
11.2021 - 11.2022
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
  • Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
  • Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
  • Developed weekly lesson plans and activities to engage children and promote learning.

Crew Trainer

McDonald's
08.2019 - 11.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Education

High School Diploma -

Living Free Center Christian Academy
7402 N 56th St, Tampa, Fl 33617
10-2021

Skills

  • Script memorization
  • Telephone etiquette
  • Positive attitude
  • High-volume call environments
  • Time management
  • Client relationship management
  • Clear communication
  • Attention to detail
  • Overcoming objections
  • Empathy and patience
  • Goal oriented

Timeline

Appointment Setter/Customer Service Representative

Morgan Exteriors
01.2023 - 02.2025

Assistant Preschool Teacher

Child Care Careers Services Preschool
11.2021 - 11.2022

Crew Trainer

McDonald's
08.2019 - 11.2021

High School Diploma -

Living Free Center Christian Academy

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Bernadeck Richard