Summary
Overview
Work History
Education
Skills
Play Tennis, Volleyball, Table Tennis, Camping, Road Trips, Travel to Different Countries
Languages
Timeline
OperationsManager
BERNADET EIVAZYANS

BERNADET EIVAZYANS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Carl's Junior, JCPenney & Macy's stores. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company's success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Customer Service Experience

Macy's
01.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Captain At Your Service Department, CSE in Macy's

Macy's
03.2022 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

IHSS Care Provider

In Home Supportive Services
08.2008 - Current
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supervised daily activities and provided assistance to staff.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Merchandise Assistant

JCPenney
08.2019 - 10.2020
  • Established strong vendor relationships to maintain and support business.
  • Conducted regular store audits to verify compliance with company policies.
  • Verified products appeared at correct locations in proper quantities.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Organized store merchandise racks by size, style, and color.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Proposed new ideas and concepts to enhance merchandise displays.

Business Administration

JCPenney
01.2017 - 08.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed department budgets and generated financial reports for management review.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Complete Human Resource duties set the interview appointments
  • Complete hiring processes as well as customer service trainings
  • Submit, CA legal residency paperwork to ensure the employees are in JCpenney system, before first employment day
  • Work with multiple office tasks to complete each employee's payroll
  • Process account receivables ranging from $350 to $15,000 per day
  • Deposit checks, complete opening-closing the store banking system to keep track of spending
  • Prepare profit and loss statement for daily proof of business & submit to CEO
  • Arange the employee's yearly job review
  • Keep records of all department's paperwork; stockroom delivery of store merchandises, office job tasks, and jewelry log-in sheets daily for past 7 years
  • Created customer relationship through phone calls by updating on-line orders for all department, especially by the receiving, delivery, & shipping new orders to customers

Customer Service, Cashier Position

Orchard Supply Hardware Store
08.1998 - 09.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service, Cashier

Carl's Jr
06.1998 - 07.2001
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Apply customer service job daily, take orders from inside sitting restaurant as well as drive-thru registers orders of food to-go.
  • Filled the beverages, food, or salad sections for all can eat.
  • Cleaned entire restaurant including restrooms, mapped entire floor, and closed all registers.

Waitress

Assyrian American Of Civic Club
06.1995 - 05.1998
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Bachelor of Science - Business Administration

California State University Stanislaus
Turlock, CA
05.2022

Associate of Arts - Business Administration

Modesto Junior College
Modesto, CA
05.2018

Associate of Arts - Social And Behavioral Sciences, Nursing

Modesto Junior College
Modesto, CA
05.2005

Skills

  • Product Selection
  • Cash Register Systems, Customer Experience
  • Issue and Complaint Resolution
  • Accounting Records, Billing Procedures, & Financial Accounting
  • Invoice Preparation and Processing
  • Corporate Policies and Procedures
  • Document and Records Management
  • Recordkeeping Compliance, Inventory records
  • Microsoft Office, Strong in Word, Excel, Access, & Outlook
  • 10 key- by - touch
  • Merchandise Orders and Exchanges
  • Customer Data Confidentiality, Rewards Programs
  • Customer Satisfaction, Customer Relationship Management
  • Administrative and Office Support
  • Maintain Clean Work Areas, Closing & Opening Store

Play Tennis, Volleyball, Table Tennis, Camping, Road Trips, Travel to Different Countries

I enjoy sports since my child hood age, continued to play sports as my hobby,fun time, especially for my health.

My goal is always continue my hobbies as long as i can, which keeps me motivated to stay on my feet and play or mainly exercise for my daily health.

Languages

Assyrian
Native or Bilingual
Persian
Full Professional
German
Limited Working

Timeline

Customer Service Experience

Macy's
01.2023 - Current

Captain At Your Service Department, CSE in Macy's

Macy's
03.2022 - Current

Merchandise Assistant

JCPenney
08.2019 - 10.2020

Business Administration

JCPenney
01.2017 - 08.2019

IHSS Care Provider

In Home Supportive Services
08.2008 - Current

Customer Service, Cashier Position

Orchard Supply Hardware Store
08.1998 - 09.2002

Customer Service, Cashier

Carl's Jr
06.1998 - 07.2001

Waitress

Assyrian American Of Civic Club
06.1995 - 05.1998

Bachelor of Science - Business Administration

California State University Stanislaus

Associate of Arts - Business Administration

Modesto Junior College

Associate of Arts - Social And Behavioral Sciences, Nursing

Modesto Junior College

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BERNADET EIVAZYANS