Dedicated and detail-oriented healthcare records management specialist with a proven track record in maintaining accurate and organized medical records through proficient use of Soarian Clinicals. Experienced in managing physician chart compliance, including warning letter issuance and audits, and skilled in ICD-10-CM coding for Urgent Care charts. Adept at analyzing discharged patient records, verifying physician authentication, and ensuring overall record completeness. Committed to adhering to CMS guidelines for Health & Physical (H&P) chart completion. Seeking a challenging role where I can leverage my expertise to contribute to efficient healthcare record management and compliance within a dynamic healthcare environment
Hi, I’m
Bernadett Farrell
Health Care Specialist
Valdosta,GA
Summary
Overview
7
years of professional experience
2
years of post-secondary education
Work History
Gurley Glam Accessories LLCValdosta, GA
Managing Director
05.2021 - Current
Job overview
- Business Management: Proficient in creating business plans, overseeing daily operations, and managing accounts receivable to ensure efficient business performance.
- Marketing Expertise: Skilled in social media marketing, driving brand awareness, and boosting sales through effective online strategies.
- Financial Acumen: Successful in grossing over $100k within a year, with expertise in processing financial reports, managing profit and loss, balance sheets, and audit logs using Excel.
- Compliance and Records: Diligently maintain accurate tax filings and records to ensure legal and financial compliance.
- Customer Service: Provide excellent customer support by responding to inquiries via email and chat, and building strong, mutually beneficial client relationships.
SOUTH GA MEDICAL CENTERValdosta, GA
Health Information Manager /Internship Student
10.2018 - 12.2018
Job overview
- Health Information Management: Experienced in prepping, scanning, and indexing patient health information, ensuring accurate record-keeping and accessibility.
- Chart Analysis: Proficient in reviewing and analyzing patient records within EPIC, focusing on completeness and accuracy of Health & Physical (H&P), Operative Notes (Op Notes), and Discharge Summaries.
- CDI Support: Assisted CDI specialists in auditing patient charts to identify missed indicators related to Severity of Illness (SOI) and Risk of Mortality (ROM).
- Chart Auditing: Applied chart auditing phases to determine appropriate Emergency Department (ED) Evaluation and Management (E/M) Service Levels, ensuring accurate coding and billing.
- Patient Privacy: Committed to maintaining patient confidentiality and privacy throughout all aspects of work, adhering to healthcare privacy regulations and standards.
- EMR Queue Management: Efficiently monitored and managed HIM Analysis Work Queues within the Electronic Medical Records (EMR) system, ensuring streamlined workflow and data accuracy.
- Medical Coding: Skilled in ICD-10-CM, ICD-10-PCS, and CPT coding across various healthcare encounters, including Outpatient Surgery, Observation, Simple Visit Encounters, and Emergency Department (ED) encounters.
ARCHBOLD MEDICAL RECORDThomasville, GA
Health Information Management Intern
08.2018 - 10.2018
Job overview
- Data Abstraction: Proficiently abstracted patient data from Soarian Clinicals to maintain accurate medical records.
- Delinquent Physician Chart Management: Assisted in managing delinquent physician charts by issuing warning letters to ensure timely documentation.
- Physician Dictation Compliance: Conducted audits of patient charts to ensure compliance with physician dictation, enhancing the quality and completeness of medical records.
- ICD-10-CM Coding: Expertly coded ICD-10-CM for urgent care charts, facilitating accurate billing and insurance claims.
- Medical Records Analysis: Analyzed discharged patient medical records to identify missing reports and ensure proper physician authentication, improving record completeness and authenticity.
- H&P Completion Compliance: Ensured compliance with CMS guidelines by examining patient charts to verify History and Physical (H&P) completion within 24 hours of admission.
- ROI Request Processing: Initiated the process for incoming Release of Information (ROI) requests through the CIOX ROI system, safeguarding patient information privacy and accessibility.
ELEAD1ONEValdosta, GA
Appointment Specialist
05.2016 - 03.2017
Job overview
- Cold Calling: Initiated cold calls to potential customers for multiple dealerships.
- Lead Generation: Successfully generated leads and inquiries related to vehicle requests through cold calling efforts.
- Appointment Scheduling: Scheduled VIP customer appointments for one-on-one meetings with sales managers, improving the customer experience.
- Sales Discussions: Conducted discussions with potential customers regarding vehicle purchasing details, enhancing the buying process.
- Service Scheduling: Managed vehicle maintenance and oil change scheduling for existing customers, ensuring their vehicles' upkeep.
- Record Keeping: Maintained records of customer interactions and dealership experiences for reference and analysis.
- Feedback and Reporting: Provided valuable feedback to management based on VIP appointments and dealership visits, contributing to process improvement.
- High Call Volume: Demonstrated a high level of engagement by contacting over 150 potential clients daily to address their vehicle inquiries.
- Customer Liaison: Acted as a crucial link between customers and dealership sales and service teams, facilitating effective communication.
- Customer Relationship Building: Ensured a smooth customer experience and fostered ongoing customer relationships, promoting customer loyalty and retention
Education
Western Governors UniversitySalt Lake City, UT
BBA from Health Care Adminstration
10.2023 - Current
University Overview
Wiregrass Technical College
Associate of Science from Health Information Technology
05.2016 - 05.2018
University Overview
Accredited by the Commission on Accreditation for Health Informatics and Information Education (CAHIIM
- 3.5 GPA
WIREGRASS TECHNICAL COLLEGEVALDOSTA, GA
No Degree from Patient Care Assisting
05.2007 - 05.2007
University Overview
Skills
Health Care Records Management
undefinedTimeline
Western Governors University
BBA from Health Care Adminstration
10.2023 - Current
Managing Director
Gurley Glam Accessories LLC
05.2021 - Current
Health Information Manager /Internship Student
SOUTH GA MEDICAL CENTER
10.2018 - 12.2018
Health Information Management Intern
ARCHBOLD MEDICAL RECORD
08.2018 - 10.2018
Wiregrass Technical College
Associate of Science from Health Information Technology
05.2016 - 05.2018
Appointment Specialist
ELEAD1ONE
05.2016 - 03.2017
WIREGRASS TECHNICAL COLLEGE
No Degree from Patient Care Assisting
05.2007 - 05.2007
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