Summary
Overview
Work History
Education
Skills
Timeline
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BERNADETTE ANEMON

Atlanta,GA

Summary

Accomplished Client Operations & Technology Professional with extensive experience in onboarding clients and new hires, managing financial services workflows, and delivering seamless technical support. Known for combining hands-on operational expertise with strong technical and programming skills to improve processes, troubleshoot complex issues, and create exceptional client experiences. Recognized for ownership, clear communication, and the ability to collaborate across teams to get results.

Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.

Overview

9
9
years of professional experience

Work History

Advanced Analyst, Infra CX

Invesco
Atlanta, GA
04.2023 - Current
  • Deliver white-glove client support for enterprise and financial services accounts, resolving operational and technical issues with professionalism and care.
  • Onboard new hires, coordinating system access, hardware, software, and training to ensure seamless integration into the team.
  • Manage client account setups, access provisioning, and troubleshooting, collaborating closely with Trading, Operations, Portfolio Management, and Business Development.
  • Maintain documentation, workflows, and technical knowledge bases to support operations and compliance readiness.
  • Analyze recurring issues and implement improvements to make processes more reliable and efficient.
  • Provide onsite AV and media system support for executive and client-facing meetings, ensuring every session runs flawlessly.
  • Support and troubleshoot Microsoft Teams–enabled meeting environments, including AV conferencing hardware, room systems, and integrated collaboration solutions.
  • Analyze incident trends to identify root causes and opportunities for infrastructure improvement, contributing to system reliability and service quality.
  • Act as a mentor and escalation resource for junior team members, demonstrating strong prioritization, follow-through, and independent problem-solving skills.

Programmer Analyst

NBC Universal Studios
Orlando, FL
07.2021 - 04.2023
  • Developed and supported enterprise applications using SQL Server, .NET, and reporting tools.
  • Designed and maintained workflows, data integrations, and reporting solutions for client-facing processes.
  • Authored technical documentation and system specifications to support operational continuity.
  • Worked closely with business analysts and project managers to align technology solutions with operational needs and client expectations.
  • Partnered with business analysts and project managers to align system functionality with business requirements.
  • Analyze, design, document and modify existing software and reports
  • Provide support for various hardware and software upgrades and installations
  • Liaise with other technical staff to assist in resolving problems with software systems
  • Define and manage small projects, timelines, deliverables and communication to the business
  • Experience with Microsoft SQL Server, SSRS, Microsoft .Net, particularly C#, ASP.Net, and VB.Net, Crystal reports
  • Experience developing reports using SSRS

Technical Support Analyst

NAVIS
Orlando, FL
04.2019 - 07.2021
  • Owned client issues from start to finish, ensuring clear communication and prompt resolution.
  • Acted as liaison between Engineering, Product, and Customer Success teams to resolve complex technical challenges.
  • Supported multiple platforms, including web applications, property management systems, and email service providers.
  • Documented issues, troubleshooting steps, and solutions to improve team efficiency and knowledge sharing.
  • Serve as liaison between Engineering, Product and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses and resolved issues
  • Strong knowledge of troubleshooting web-related issues (i.e.,changing browser settings, how to clear cache, etc.) with all browsers and operating systems as well as expertise working in Excel; SQL
  • Experience using a ticketing or bug tracking system, such as JIRA, Zendesk, and Salesforce, and strong documentation skills within these platforms
  • Experience with email service providers such as Mailchimp, GMS, Digital Alchemy, Exact Target, Serenata, Cendyn, etc.
  • Have a passion for being part of a hard working, winning team
  • Reproduce, isolated, and documented software defects, coordinating fixes with QA and Development teams.

Customer Support Representative

ServiceNow
Orlando, FL
05.2018 - 04.2019
  • Conducted initial triage and escalation of client issues, providing clear guidance and solutions.
  • Supported clients in using the platform effectively, helping them get up to speed quickly.
  • Maintained detailed documentation to support workflow improvements and operational efficiency.
  • Provided initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
  • Escalated to internal or external support resources and Subject Matter Experts when necessary.
  • Supported users in the use of the ServiceNow platform by providing necessary advice and/or training.
  • Experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
  • Logged and tracked incidents using ServiceNow and Zendesk ticketing systems.

Technical Support Specialist

Apple
Orlando, FL
01.2017 - 05.2018
  • Provided hands-on technical support for hardware and software, delivering an excellent customer experience.
  • Identified recurring issues and implemented solutions to improve processes and reduce downtime.
  • Assisted in client-facing events, ensuring technical support and operations ran smoothly.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Education

Bachelor of Science - Information Technology

Seminole State College of Florida
Sanford, FL

High School Diploma - undefined

Apopka High School
Apopka, FL

Skills

  • Client Operations & Onboarding: - Client & New Hire Onboarding Account Setup & Access Provisioning - Financial Services Operations & Compliance - Incident, Problem & SLA Management (ITIL) - Workflow Optimization & Documentation - Client Communication, Escalation & Relationship Management - Cross-Functional Collaboration with Trading, Operations, Portfolio Management, and Business Development
  • Technical & Programming Expertise: - Programming & Databases: Python, SQL Server, MySQL, HTML, Shell scripting - Enterprise Development: NET Framework (C#, ASPNET, VBNET), Microsoft Visual Studio - Systems & Infrastructure: Windows OS, Mac OS, Linux, iOS, VMware, Active Directory, DNS, Networking - SaaS Platforms & CRM: ServiceNow, Salesforce, JIRA - AV/Conference Room Technologies Software Testing & QA/QC - Hardware & Asset Management Enterprise End-User Support - Knowledge Documentation & Workflow Automation

Timeline

Advanced Analyst, Infra CX

Invesco
04.2023 - Current

Programmer Analyst

NBC Universal Studios
07.2021 - 04.2023

Technical Support Analyst

NAVIS
04.2019 - 07.2021

Customer Support Representative

ServiceNow
05.2018 - 04.2019

Technical Support Specialist

Apple
01.2017 - 05.2018

High School Diploma - undefined

Apopka High School

Bachelor of Science - Information Technology

Seminole State College of Florida