BERNADETTE ASTACIO
Revere,MA
Summary
Eight years of experience in training design and facilitation, providing meaningful learning experiences for both new and existing employees. Adept at fostering relationships with HR, people managers and subject matter experts to satisfy training needs, and create a culture of continuous learning. Focused on implementing staff feedback and updates in the field for continuous improvement of training programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Director of Training & Design
uAspire
Boston, MA
07.2016 - Current
- Design and implement a transformative onboarding and training program for new staff members, in partnership with HR, Operations, and hiring managers
- Plan and facilitate 100+ hours of employee training per year, in-person and virtually on Zoom
- Collect and implement staff feedback to ensure continuous improvement in our training processes and materials
- Collaborate with HR, people managers and subject matter experts to determine ongoing staff training needs, and develop solutions
- Author training content and study materials, such as MS PowerPoint, Snagit, and Google Suite (Sheets, Slides, Docs), Pear Deck, iSpring
- Oversee the scheduling and facilitation of training programs
Program Director; Financial Aid Advisor
uAspire
Springfield, MA
08.2013 - 07.2016
- Built collaborative relationships with students, parents, guidance counselors, teachers, administrators, and other college access organizations throughout the district
- Led a team of College Affordability Advisors, including Americorps members, serving 1200 students across eight high schools
- Utilized organizational data tracking systems, such as Salesforce, to drive team KPIs for student impact
- Continuously mastered and applied complicated technical financial aid content, rules, policies, and regulations
Education
Master of Arts - International Studies
University of Connecticut
Storrs, CT05.2013
Bachelor of Science - International Business
American International College
Springfield, MA05.2011
Skills
- People management
- Employee training design and facilitation
- Instructor-led training, virtual/webinars, in-person training
- Public speaking and workshop facilitation
- Learning experiences aligned with organizational values and business needs
- Languages: English, Spanish
Certification
- Learning Technologies Certificate - Association for Talent Development - September 2023
- Society for Human Resource Management (SHRM) - Certified Professional (CP) - July 2022
Conferences
Conference session speaker/facilitator
National College Access Network (NCAN) - 2017, 2019
National Association for College Admission Counseling (NACAC) - 2018
Volunteer Work
- Massachusetts Promise Fellowship
Northeastern University, Boston, MA - Community Grant Reviewer - March 2018, 2019, 2021, 2022
- International Institute of Connecticut (IICONN)
Bridgeport, CT - Volunteer Refugee Resettlement Intern, Summer 2012
Timeline
Senior Director of Training & Design
uAspire
07.2016 - Current
Program Director; Financial Aid Advisor
uAspire
08.2013 - 07.2016
Master of Arts - International Studies
University of Connecticut
Bachelor of Science - International Business
American International College
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