Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Barnes

Jacksonville,FL

Summary

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

CNA/Behavioral Health Technician

Northeast Florida State Hospital
03.2024 - 07.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.

CNA

Oakview Nursing and Rehab
08.2023 - 02.2024
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Supported needs of 18+ residents under long-term care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Mental Health Technician

Mental Health Resource Center
10.2022 - 08.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Provided emotional support to patients, helping them cope with mental health challenges.

COVID-19 Screener/COVID-19 Swabber

COVID Testing Sites
09.2021 - 06.2022
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Oversaw in-person and curbside patient registration and processing.

Assistant Store Leader

ABC Fine Wine and Spirits
08.2018 - 07.2021
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Supervised 6-8 co-workers.
  • Managed team workload to reach production targets.
  • Supervised payroll corrections for accuracy and duplications.
  • Created staff schedules, approved requested time off and updated reports.

Membership Sales Representative

Sam's Club
06.2016 - 07.2018
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Successfully transitioned existing customers onto more suitable memberships plans when necessary.
  • Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
  • Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
  • Enhanced membership retention by providing exceptional customer service and promptly addressing concerns.
  • Addressed and resolved member complaints with empathy and professionalism, restoring confidence in service.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Negotiated partnerships with local businesses to offer exclusive discounts to members, adding value to memberships.

Education

Certified Nursing Assistant Florida - Healthcare

One Week CNA
Jacksonville, FL
03-2023

High School Diploma -

Woodrow Wilson High School
Portsmouth, VA
06-2007

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Feeding assistance
  • Dressing assistance
  • Patient transfers
  • Flexibility and adaptability
  • Critical thinking
  • Compassionate caregiver
  • Geriatric care
  • Customer service
  • Customer relations

Timeline

CNA/Behavioral Health Technician

Northeast Florida State Hospital
03.2024 - 07.2025

CNA

Oakview Nursing and Rehab
08.2023 - 02.2024

Mental Health Technician

Mental Health Resource Center
10.2022 - 08.2023

COVID-19 Screener/COVID-19 Swabber

COVID Testing Sites
09.2021 - 06.2022

Assistant Store Leader

ABC Fine Wine and Spirits
08.2018 - 07.2021

Membership Sales Representative

Sam's Club
06.2016 - 07.2018

Certified Nursing Assistant Florida - Healthcare

One Week CNA

High School Diploma -

Woodrow Wilson High School

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