Bernadette Bocage
Phlebotomy
San Mateo,CA
Summary
Highly efficient CPT-1, exceptional patient care skills with the ability to build rapport and resolve challenging issues with patients and team. Proficiency in computer technology, trained in venipuncture & skin puncture procedures, medical terminology, and specimen handling, collection, and disposal, administration. Adhere to HIPPA and OSHA regulations to maintain facilities standards and protocols. Looking to leverage over 19 months of experience . Adept in customer service, recruitment processes, inventory control, and optimizing company service levels.
Overview
27
27
years of professional experience
Work History
CPT-1 PHLEBOTOMY
Quest Diagnostics
San Carlos, CA
06.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Reviewed and processed requisitions for laboratory tests.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Reviewed patient records for accuracy and completeness.
General Manager
Tin Pot Creamery
San Mateo, CA
07.2020 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Caregiver
Belmont Vista Senior
Belmont, CA
04.2018 - 06.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Maintained frequent supervision of residents unable to call for assistance.
- Conferred with supervisor to discuss patient condition and medical care.
Assistant General Manager
The Counter
San Mateo, CA
11.2019 - 04.2021
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Assistant Manager/Food Cost Manager
Panera Bread
Millbrea , California
03.2013 - 11.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
General Manager
Hola Mexican Restaurant And Cantina
Belmont, CA
04.1997 - 11.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Education
High School Diploma -
Aragon High School
San Mateo, CACalifornia State License - Phlebotomy
Santa Clara Phlebotomy
Santa Clara, CA04.2022
Skills
- Specimen Collection
- Specimen Labeling Procedures
- Time Management
- Data Entry
- Biohazardous Waste Disposal
- Phlebotomy Procedures
- Semen Collection
- Disposal Procedures
- Medical Records Management
- Processing Specimens
- Blood Sample Collection
- Specimen Collection and Storage
- Venipuncture and Capillary Puncture
- Medical Office Administration
- Urinalysis Testing
- Supply Requisition and Inventory
- Package Specimens
- Team Leader
- Finger Stick Method
- Heel Sticks
- Phlebotomy
- Decision Making
Timeline
CPT-1 PHLEBOTOMY
Quest Diagnostics
06.2022 - Current
General Manager
Tin Pot Creamery
07.2020 - Current
Assistant General Manager
The Counter
11.2019 - 04.2021
Caregiver
Belmont Vista Senior
04.2018 - 06.2021
Assistant Manager/Food Cost Manager
Panera Bread
03.2013 - 11.2019
General Manager
Hola Mexican Restaurant And Cantina
04.1997 - 11.2013
High School Diploma -
Aragon High School
California State License - Phlebotomy
Santa Clara Phlebotomy
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