Bernadette Briscoe
Augusta,GA
Summary
Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registration Specialist
Augusta University Medical Center
07.2022 - Current
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Scheduled and registered appointments using Booker scheduling programs.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Entered patient information into payment system accurately for billing purposes.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Used Citrix to record and organize patient insurance and medical information.
- Used IDX to record and organize patient insurance and medical information.
- Confirmed patient demographics and updated practice management software for accuracy.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Explained form wording to patients to help each understand information required.
- Upheld HIPAA regulations and standards for protecting patient information.
SHIFT MANAGER
TACO BELL
12.2016 - Current
- Greeting guests, Taking food and drink orders, Preparing food and drink, Maintaining clean work environment, Answering questions about menu items and promotions
STUDENT EXTERN
TACO BELL
10.2017 - 11.2017
- Verified patients' insurance, Compiled medical records and charts, Worked in a professional environment
Front Desk Receptionist
Augusta Pain Center
05.2015 - 11.2015
- Created and updated patients' electronic health records, Managed the day-to-day operations of a medical facility, Scheduled and coordinated appointments, Verified patient insurance, Completed and submitted insurance claims, Prepared correspondence between medical providers and their patients, Provided quality customer service to patients, Worked in a professional environment, Checked in patients at the front desk, Answered the phone, Scheduled patients for the proper appointment, Interviewed patients for case histories in advance of appointments, Compiled medical records and charts
Security Officer
Universal Protection Service
04.2014 - 12.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Conducted regular patrols of key areas to spot and control security concerns
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
Education
ASSOCIATE OF SCIENCE -
MILLER-MOTTE TECHNICAL COLLEGE
Augusta, GA12.2017
ASSOCIATE OF SCIENCE - Medical Office Administration
VIRGINIA COLLEGE
Augusta, GA03.2015
Skills
- Problem-solving
- Client Relationships
- Registration data intake
- Interpersonal Communication
Certification
- Food Handler Certification
- BLS Certification
Timeline
Registration Specialist
Augusta University Medical Center
07.2022 - Current
STUDENT EXTERN
TACO BELL
10.2017 - 11.2017
SHIFT MANAGER
TACO BELL
12.2016 - Current
Front Desk Receptionist
Augusta Pain Center
05.2015 - 11.2015
Security Officer
Universal Protection Service
04.2014 - 12.2014
ASSOCIATE OF SCIENCE -
MILLER-MOTTE TECHNICAL COLLEGE
ASSOCIATE OF SCIENCE - Medical Office Administration
VIRGINIA COLLEGE
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