Bernadette Brown
Aurora,CO
Summary
Results-driven professional with expertise in campaign management, sales alignment, and CRM software. Successfully built a department focused on customer retention and uncovering new clientele, contributing to revenue growth and enhanced customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Retention Director
Groove Subaru
Englewood, Colorado
08.2025 - Current
- Initiated promotional campaigns to engage customers and boost loyalty.
- built a department using key sales people to retain current clientele and uncover potential new customers
Lease Portfolio Manager
Schomp Subaru
Aurora, Colorado
05.2018 - 07.2025
- Collaborated with sales teams to align leasing options with customer needs effectively.
- Maintained accurate records of lease contracts and customer interactions in systems.
- Facilitated communication between departments to streamline leasing operations efficiently.
- Met performance metrics, revenue growth, customer retention and new customer acquisition.
Guest Relations Manager
Schomp BMW
Highlands Ranch, Colorado
05.2013 - 05.2018
- Fostered relationships with guests to encourage loyalty and satisfaction.
- Created monthly reports on departmental performance, highlighting successes, challenges, and opportunities for improvement.
- contacted all guest with maturing leases in order to retain their business
Education
BBA - Business Human Resources
New Mexico State University
Las Cruces, NMSkills
- Customer relationship management
- Data analysis
- Marketing strategy
- Campaign management
- 5 CRM software
- Sales alignment
Affiliations
I love to travel, learn new things from people I meet and enjoy life to its fullest.
Timeline
Customer Retention Director
Groove Subaru
08.2025 - Current
Lease Portfolio Manager
Schomp Subaru
05.2018 - 07.2025
Guest Relations Manager
Schomp BMW
05.2013 - 05.2018
BBA - Business Human Resources
New Mexico State University