Bernadette Christmas
Santa Clara,CA
Summary
Reliable Eligibility Worker promoting a 22-year career conducting applicant interviews, overseeing appointment scheduling, and handling administrative tasks. A well-rounded employee with expertise processing applications for food stamps and medical assistance. Adept at working effectively unsupervised and quickly mastering new skills. Ready for a new position that involves successfully handling various responsibilities in a fast-paced setting.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Eligibility Worker II
SSA CBS (Senter Road)
San Jose, Ca
01.2005 - Current
- Work independently, and effectively to interview clients to determine Re-determination, Re-certification, and Re-evaluation of eligibility for CalFresh, and Medi-Cal programs using CalSAWS, MEDS, IDM, and Calheers
- Process reports
- Interface with clients on a daily basis as well as other public agencies to verify eligibility for continuing and intake cases
- Prioritize daily/monthly tasks to meet eligibility and office deadlines
- Gathered financial information from clients regarding income, assets and debts.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Explained reasons behind application denials and recommended further action.
- Served as a liaison between clients, service providers, and other relevant parties involved in the application process.
- Reviewed applications to verify client information and resolve discrepancies.
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to inquiries from potential applicants by phone or email.
- Entered client information and files into databases for further review and tracking.
EWI
SSA DEBS (East Valley)
San Jose, Ca
08.2004 - 01.2005
- Work independently interviewing clients to determine and process CalWORKS, CalFresh, and Medi-Cal benefits eligibility
- Process QR-7's, RD/RV/RC's, perform computer data entries, and utilize CDS, MEDS and other computer applications
- Answer phones, filing, questions from clients and other duties as assigned.
Office Specialist III
SSA DEBS Program Unit
San Jose, Ca
09.2001 - 08.2004
- Process incoming State and County form requests from various agencies
- WOOC Administrative Assistant duties during two weeks in May 2004
- Clerical support for SSPM and Administrative Assistant
- Worked effectively with Program unit personnel, other county units, and the public to effectively maintain and support the daily functions of the department such as: Answer main phone line and direct incoming calls to Program Services Bureau Unit personnel; gather and record minutes for unit meetings as well as four other Program Coordinator meetings; timecard preparation and time capture input; prepare and organize travel documents; filing; personnel records other duties as assigned.
Assembly Line Production Worker
ILC Technology
Sunnyvale, CA
09.1995 - 09.2001
- Same description as listed at the aforementioned company.
Radiation Therapist
Sequoia Hospital
Redwood City, CA
09.1994 - 08.1995
- Adhered to all safety standards when working with radioactive materials.
- Reviewed patient medical data, including health history, current prescriptions and care plan, to verify actions before administering medication.
- Monitored patients throughout treatment to proactively identify issues or adverse reactions and provide rapid response in emergent situations.
- Prepared patients for treatments in accordance with prescription and care plan data, answered questions and adjusted positions to promote comfort with processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated imaging studies such as CT scans or MRIs to determine optimal location for delivering radiation therapy.
- Maintained continuous functionality of radiation therapy equipment and reported malfunctions to management.
- Prepared or constructed immobilization, treatment or protection devices.
- Used radiation therapy equipment to deliver prescribed dosages to specific body parts.
- Consulted with referring physicians regarding changes needed in existing treatment plans due to adverse reactions or changing conditions.
- Set up radiation therapy equipment to administer proper dosage according to patient needs and treatment protocols.
- Maintained information regarding radiation dosages, equipment settings or patients' reactions.
- Educated patients about their treatment plan, potential side effects, and safety precautions they should take during and after their course of radiation therapy.
- Reviewed charts for accuracy prior to submitting them for review by a physician.
- Maintained daily logs documenting all aspects of each treatment session.
- Attended continuing education courses related to advances in technology or clinical practice guidelines in radiotherapy.
- Monitored patients during treatments, ensuring accurate positioning and delivery of prescribed doses of radiation.
- Adhered to all best practices and protocols regarding radiation protection to protect patients and staff.
- Maintained records of patient treatments, including dose information and other relevant data.
- Operated linear accelerators, simulators, computers, imaging devices, and other specialized equipment used in delivering radiotherapy treatments.
Assembly Line Production Worker
ILC Technolgy
Sunnyvale, CA
08.1984 - 08.1991
- Perform various data entry functions
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Supervised assembler teams and trained or oriented new employees on procedures.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Read and interpreted work orders and blueprints and operated according to production specifications to complete high-quality Xenon illuminating products fully compliant with established tolerances.
- Assisted in training new employees on assembly line processes and procedures.
- Inspected and tested final products to verify conformance to established tolerances.
- Loaded and unloaded parts into machines for processing.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Communicated effectively with team members regarding production goals and objectives.
- Operated machinery, forklifts and other heavy equipment.
- Performed quality checks on products and documented discrepancies.
- Used established assembly instructions to complete jobs.
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Other duties as assigned.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Supervised team of 5-7 assembly employees, maintaining safety and cultivating productive atmosphere.
- Completed component assembly with minimal supervision to meet deadlines.
- Used various machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Assisted in troubleshooting mechanical problems related to the assembly process.
- Organized production line equipment and materials for assembly tasks.
- Identified defective parts or items needing rework during inspections.
- Recognized defective material and reported issues to management.
Education
Associate of Science - Radiation Therapy
Foothill College
Los Altos, CA06-1994
Some College (No Degree) - Supervisory/Leadership Classes
San Jose State University
San Jose, CASkills
- Telephone Etiquette
- Application Processing
- Interviewing Techniques
- Effective Customer Communication
- Confidentiality
- Applicant Interviews
- Policy Knowledge
- Written and Verbal Communication
- Appointment Scheduling
- Proficient in county specific computer programs, CalHeers (Covered California), MEDS, Microsoft 365, Outlook, Teams, Word, Edge, Windows, Excel, Adobe, Powerpoint, Irfanview 452, OneNote, Zoom, Cisco Jabber, Google Chrome
- Agency Resource Eligibility
- Recordkeeping and Data Input
- Effective Communication Skills
- Documentation and Paperwork
- Data Entry
- Public Assistance Programs
- Social Services
- Income Verification
Legal Right To Work
True
Convicted Offense
False
High School Education
True
College Or University Education
- Foothill College, Los Altos, CA, True, AS Degree, Radiation Therapy, >60
- San Jose State University, San Jose, CA, True, Certificate only, Supervisory/leadership classes
- False
Certificates And Licenses
- CRT-CA. Radiation Therapy/ARRT- American Registry of Radiologic Technologists, RHF 71441/ARRT 286968, CA. State Dept. of Health/ARRT
- Certification in Supervisory/Leadership course at San Jose State University, San Jose State University
Skills
WPM, 10 key by touch, Good team worker, prioritize, multi-task, and organize very well. Good people skills. Knowledge of Excel, Windows XP, Power Point, Microsoft Word, Access and Cisco phone system. Supervisor for 4 months and Senior lead for 5 years at Perkin Elmer Optoelectronics (1995-2000)
Signature
By entering or signing my name below, I certify that every statement I have made in this application is true and complete to the best of my knowledge. I understand that any false or incomplete answers may be grounds for not employing me or for dismissing me after I begin work. I understand that I will have to produce documentation verifying identity and employment eligibility in the U.S. I understand that I may be required to verify any and all information given on this application. I understand that this completed application is the property of the County of Santa Clara and will not be returned. I understand that the County of Santa Clara may contact prior employers and other references. I understand that I must notify the Department of Human Resources of any changes in my name, address, or phone number., Bernadette Christmas, 01/22/15
References
- Upon request
Certification
- CRT-CA. Radiation Therapy RHF 71441 CA. St. Dept. of Health
- ARRT- American Registry of Radiologic Technologists ARRT 286968
- SJSU Certificate for Supervisor/Leadership skills
Timeline
Eligibility Worker II
SSA CBS (Senter Road)
01.2005 - Current
EWI
SSA DEBS (East Valley)
08.2004 - 01.2005
Office Specialist III
SSA DEBS Program Unit
09.2001 - 08.2004
Assembly Line Production Worker
ILC Technology
09.1995 - 09.2001
Radiation Therapist
Sequoia Hospital
09.1994 - 08.1995
Assembly Line Production Worker
ILC Technolgy
08.1984 - 08.1991
Associate of Science - Radiation Therapy
Foothill College
Some College (No Degree) - Supervisory/Leadership Classes
San Jose State University
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