BERNADETTE COATES
Annapolis,MD
Summary
Dedicated, forward thinking, tech oriented Realtor advising families, investors, And builders. Through the process of purchasing Leasing, And investing residential real estate. Well-qualified sales agent with proven success in streamlining the real estate sales And purchase process. Highly proficient in building lasting relationships with key decision makers, customers And team members to further personal And company goals. Continually leverage training and experience to take on new professional challenges. Extensive knowledge of property sales and mortgage coordination. Successful at closing deals with accuracy. 16 Years of continuing education with expertise in local markets. Proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Skilled at evaluating and marketing investment properties through virtual and agent assisted open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Organized Realtor with extensive knowledge of Land, residential property sales and mortgage coordination. Successful at closing deals with accuracy and speed. 15 Hours of Mandatory Real Estate continuing education with bi-annual license renewal. Provides updated legislation, Ethics, Agency representation, building codes, and critical areas. and Agency use with expertise in local markets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Realtor
KELLER WILLIAMS SELECT REALTORS
01.2022 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Presented purchase offers to sellers for consideration.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Compared recently sold area properties to determine competitive market prices.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
- Advertised client properties through websites, social media, and real estate guides.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised clients on market conditions and property value for informed decision-making.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Negotiated, facilitated, and managed real estate transactions.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
HOMEOWNER BENEFIT SALES & REAL ESTATE MV REALTY
SALES
02.2021 - 10.2022
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Built successful referral network of sellers through CRM networking making approx. 30 connected calls per day.
- Answered questions about eligibility determinations and plan options for reaching desired goals.
- Put together reports and trend models to advise clients on best plan options to maximize take home profit.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Developed and updated databases to handle customer data.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Maintained and managed customer files and databases.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer account discrepancies and concerns.
- Trained staff on operating procedures and company services.
- Approved and terminated customer contracts upon request.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer calls and emails to answer questions about products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Help create and optimize salary structures and bonus programs.
- Processed enrollment paperwork and benefits forms.
- Developed and managed personal book of business with 200 clients.
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated creativity and resourcefulness through the development of innovative solutions
REALTOR
KELLER WILLIAMS SELECT REALTORS
01.2020 - 01.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Generated leads for sales and rental properties through cold calls and referrals to over 150 local investors
- Collaborated with mortgage companies to accurately determine loan, mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Advertised client properties through websites, social media, real estate guides, hosting open houses and advertising online and in print.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
REALTOR
COLDWELL BANKER RESIDENTIAL BROKERAGE
01.2007 - 12.2019
- SALES & MARKETING, PRINCESS VACATIONS – FAIRMONT HOTELS & RESORTS
- Book corporations to hold events at off-site luxury properties to include Bahamas, Arizona, California, Dallas, Canada, New Orleans & more.
- Lead generation based off client CRM of 300 corporate contacts
- Group Event planning for off-site conferences
- Staff coordination hotel events for 400 people
- Charity events to benefit local programs
- Toy and clothing collection coordination with local charities to benefit local families. for Christmas
Education
Bachelor of Science - Business
UNIVERSITY oF PHOENIX
Arizona City, AZ01.2018
Small Business Management & Entrepreneurship Cert - Business Management
University of Phoenix
Arizona03.2017
Associate of Arts - Communication in Business Foundations
UNIVERSITY oF PHOENIX
Arizona06.2015
Some College (No Degree) - Real Estate
MARYLAND ACCREDITED REAL ESTATE LICENSING
Anne Arundel County MD11.2007
Skills
- Social Savvy
- Presentation skills
- Time management
- Strong communication including online social platforms
- Real Estate Leasing and Sales
- Business Development & Market Research
- Property Staging
- Client Relations
- Microsoft Computer Operations
- HTML
Websites
Accomplishments
- Increased client base by 60% through personal referrals.
Certification
- Licensed Realtor - 2007-Present
- Certified Leasing Agent
Affiliations
- International Association of Administrative Professionals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor
KELLER WILLIAMS SELECT REALTORS
01.2022 - Current
HOMEOWNER BENEFIT SALES & REAL ESTATE MV REALTY
SALES
02.2021 - 10.2022
REALTOR
KELLER WILLIAMS SELECT REALTORS
01.2020 - 01.2021
REALTOR
COLDWELL BANKER RESIDENTIAL BROKERAGE
01.2007 - 12.2019
Bachelor of Science - Business
UNIVERSITY oF PHOENIX
Small Business Management & Entrepreneurship Cert - Business Management
University of Phoenix
Associate of Arts - Communication in Business Foundations
UNIVERSITY oF PHOENIX
Some College (No Degree) - Real Estate
MARYLAND ACCREDITED REAL ESTATE LICENSING
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