Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Derby-Caraway

Colorado Springs,CO

Summary

I am a hardworking and passionate job seeker with strong organizational skills. I am eager to get back in to the work force with an entry-level Customer Service and Administrative position. I have excellent communication skills and good judgment. I have experience in working under pressure and adapting to new situations and challenges. I seek to find and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills. As a Stay-at-Home parent I have learned time management, delegation, and crisis control. I know how to talk with customers in a calm and professional demeanor. I have been told that I am easy to speak with over the phone. I am also knowledgeable with computers and a quick learner.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Radial
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Updated account information to maintain customer records.
  • Delivered prompt service to prioritize customer needs.
  • Answered customer inquiries over email and chat.
  • Knowledge on how to stay professional in a work-at-home environment.

Customer Service Representative

Westone Laboratories
02.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Driver

Lyft And Uber
09.2017 - 10.2020
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Office Assistant/Warehouse Associate

Sequoia Publishing
05.2001 - 09.2011
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Wrapped pallets in shrink wrap prior to loading.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated forklifts to transfer inventory to and from target destinations.
  • Completed over several large customer orders each day in warehouse setting.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Answering phones and calling customers
  • Research information of potential new customers
  • Maintaining customer records, updating addresses and phone numbers.
  • Directing inbound calls to the sales department.
  • Knowledge of MS Word, Excel
  • Calling customers

Education

No Degree - Psychology

Arapahoe Community College
Littleton, CO

Skills

  • Customer rapport
  • Customer Service
  • Database Management
  • Product Sales
  • Accurate Money Handling
  • Logging Paperwork
  • Interpersonal Communication
  • Reading comprehension
  • Answering phones

Timeline

Customer Service Representative

Radial
11.2022 - Current

Customer Service Representative

Westone Laboratories
02.2022 - 08.2022

Driver

Lyft And Uber
09.2017 - 10.2020

Office Assistant/Warehouse Associate

Sequoia Publishing
05.2001 - 09.2011

No Degree - Psychology

Arapahoe Community College
Bernadette Derby-Caraway