Bernadette DuBose
Akron
Summary
Looking for a full-time position in an environment that offers a great challenge and the opportunity to help the company advance efficiently and productively.
Overview
25
25
years of professional experience
Work History
Case resolution specialist
Concora Credit
01.2022 - 01.2024
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
Case Resolution Specialist
Genesis Financial Solutions
01.2017 - 01.2022
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
Administrative Assistant
Signet Jewelers
01.1999 - 01.2017
- Company Overview: (Continuous position, company name change)
- (Continuous position, company name change)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High school or equivalent -
Garfield High School
Skills
- Answering phone inquiries
- Directing Calls to appropriate specialist
- Communication
- Problem-solving
- Maintaining client interaction records
- Adhering to company guidelines
- Filing
- Basic computer skills
- Copy/fax
Timeline
Case resolution specialist
Concora Credit
01.2022 - 01.2024
Case Resolution Specialist
Genesis Financial Solutions
01.2017 - 01.2022
Administrative Assistant
Signet Jewelers
01.1999 - 01.2017
High school or equivalent -
Garfield High School
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