Summary
Overview
Work History
Skills
Languages
Websites
Additional Information
Timeline
Generic

Bernadette Estrada

Portland,OR

Summary

Personable and dedicated Customer Service Representative with extensive experience in pastries and in a professional kitchen. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Counter Customer Service

Bakeshop
Portland, OR
05.2023 - Current
  • Assisted customers with product inquiries, purchase decisions, and checkout processes.
  • Demonstrated knowledge of store products and services to increase sales opportunities.
  • Ensured that all customers left the counter satisfied with their shopping experience.
  • Performed other tasks as assigned by supervisors or managers.
  • Utilized computer systems effectively for order entry purposes.
  • Strengthened customer retention by make them feel taking care of and appreciated.

Pastry Chef

Sugarpine Drive-In
Troutdale, OR
03.2022 - 07.2022
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Created [Number] desserts such as cakes, frozen treats and pastries weekly.
  • Developed special menu items to improve business offerings.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Kitchen Crew Member

Whole Food Market
Portland, Oregon
07.2021 - 02.2022
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed recipes and customer requests to prepare meals.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.

Pastry Chef

Little T American Baker
Portland, Oregon
05.2008 - 06.2012
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Created [Number] desserts such as cakes, frozen treats and pastries weekly.
  • Customized items for seasonal offerings, special events and personal requests.
  • Trained kitchen workers on culinary techniques.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Oversaw pastry production for catering, pick-up orders and in-store customers.
  • Purchased ingredients from local farms to benefit environment and reduce costs.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.

Pastry Chef

New Seasons Market
Portland, OR
01.2003 - 08.2005
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Supervised preparation and presentation of desserts for catered events.
  • Customized items for seasonal offerings, special events and personal requests.
  • Trained kitchen workers on culinary techniques.
  • Oversaw pastry production for catering, pick-up orders and in-store customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Finished baked goods with glazes, icings and other toppings.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Combined ingredients by hand and with electric mixing equipment.

Skills

  • Attention to Detail
  • Equipment Cleaning
  • Problem Anticipation and Resolution
  • Accurate Scale Operation
  • Pastries Expertise
  • Active Learning
  • Clear Communication
  • Team Cooperation
  • Reliable and Responsible

Languages

Spanish
Professional

Additional Information

  • Abstract Artist

Timeline

Counter Customer Service

Bakeshop
05.2023 - Current

Pastry Chef

Sugarpine Drive-In
03.2022 - 07.2022

Kitchen Crew Member

Whole Food Market
07.2021 - 02.2022

Pastry Chef

Little T American Baker
05.2008 - 06.2012

Pastry Chef

New Seasons Market
01.2003 - 08.2005

Similar Profiles

CREATE PROFILE
Bernadette Estrada