Bernadette Ganier
Customer Service
Midlothian,IL
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Mayor’s Assistant
Thornton Township
South Holland, IL
07.2022 - 03.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Volunteered to help with special projects of varying degrees of complexity.
Clerk / Permits /Customer Service
Village Of Dolton
Dolton, IL
06.2022 - 03.2023
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
Customer Service Representative/ Boot Clerk
City Of Chicago
Chicago, IL
03.2009 - 08.2020
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Associate
Sallie Mae
Niles, IL
10.2007 - 06.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
None - Basic / Medical Assistance
Kaplan College - Indianapolis
Indianapolis, IN 03.2010 - 04.2011
Basic Studies - Basic
Provine High School
Jackson, MS 09.1981 - 03.1985
Skills
Schedule and calendar management
Verbal and written communication
Administrative tasks
Sorting and labeling
Bookkeeping
Mail handling
Filing and data archiving
Timeline
Mayor’s Assistant
Thornton Township
07.2022 - 03.2023
Clerk / Permits /Customer Service
Village Of Dolton
06.2022 - 03.2023
None - Basic / Medical Assistance
Kaplan College - Indianapolis
03.2010 - 04.2011
Customer Service Representative/ Boot Clerk
City Of Chicago
03.2009 - 08.2020
Customer Service Associate
Sallie Mae
10.2007 - 06.2012
Basic Studies - Basic
Provine High School
09.1981 - 03.1985