Summary
Work History
Education
Skills
Timeline
Generic

Bernadette Jackson

Jonesboro

Summary

Customer service professional with over ten years of experience in optimizing client interactions through effective documentation, scheduling, and payment processing. Proven track record in inventory management and team leadership, resulting in enhanced service delivery and customer satisfaction. Strong analytical skills and leadership capabilities drive continuous improvement in customer service operations. Highly productive personal assistant specializing in time management, confidential document handling, and advanced scheduling techniques, ensuring efficient workplace support.

Work History

Personal Assistant

Z3 Tax Professionals
College Park
  • Provided comprehensive support by coordinating and managing appointments and interactions with clients, ensuring a professional and efficient customer service experience.
  • Evaluated client documentation to ascertain the appropriate allocation of tax preparation tasks to qualified personnel.
  • Overseen financial transactions with accuracy, overseeing the collection of payments for services rendered.
  • Managed schedules and appointments for tax professionals and clients.
  • Assisted in preparing tax documentation and reports for review.
  • Organized client files and maintained accurate records for easy retrieval.

Virtual Personal Concierge

Chime Solutions Inc
Morrow
  • Evaluate and process customer inquiries to facilitate appropriate service solutions.
  • Coordinate and establish completion timelines for service preparation.
  • Manage and execute payment transactions for service offerings.
  • Facilitated communication between clients and service providers seamlessly.
  • Handled inquiries and resolved issues promptly with professionalism.
  • Provided personalized recommendations to meet individual client needs.

Shipping and Receiving Clerk

IFS Impact Fulfillment Services
Collage Park
  • Efficiently coordinated and managed all shipping and receiving operations at Ryder, ensuring timely dispatch, accurate inventory tracking, and compliance with company protocols and safety standards.
  • Processed incoming shipments and verified accuracy of delivery documentation.
  • Maintained accurate records of inventory levels using warehouse management systems.
  • Inspected outgoing shipments for quality control before dispatching to customers.
  • Assisted team members with training on safety protocols and operational procedures.

Customer Service Representative Remotely

Internal Revenue Service, IRS
Chamblee
  • Assess customer requirements to facilitate the provision of personalized services.
  • Coordinate schedules and conduct follow-ups to ensure client satisfaction post-service delivery.
  • Process payment transactions efficiently, ensuring accuracy in billing and receipt of services.
  • Assisted taxpayers with inquiries regarding tax forms and filing procedures.
  • Processed requests for refunds and provided status updates to clients.
  • Educated customers on various tax credits and deductions available.

Education

BA - Business Administration

Strayer University
Jonesboro, GA
12.2023

Associate degree - Psychology

Troy State University
Troy, AL
12.2010

Skills

  • Customer service representative skills
  • Computer proficiency
  • Leadership abilities
  • Communication expertise
  • Problem-solving techniques
  • Scheduling efficiency
  • Payment processing
  • Inventory oversight
  • Documentation practices
  • Project management
  • Time management strategies
  • Research capabilities
  • Appointment coordination
  • Customer relationship management
  • Tax preparation assistance

Timeline

Personal Assistant

Z3 Tax Professionals

Virtual Personal Concierge

Chime Solutions Inc

Shipping and Receiving Clerk

IFS Impact Fulfillment Services

Customer Service Representative Remotely

Internal Revenue Service, IRS

BA - Business Administration

Strayer University

Associate degree - Psychology

Troy State University

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