Bernadette J. Smith
Arlington,Texas
Summary
Dynamic professional with extensive experience in customer service and team leadership at Tom Thumb. Demonstrated expertise in conflict resolution and audit processes, driving operational excellence. Skilled in travel coordination and event planning, achieving exceptional results and building strong client relationships. Committed to delivering personal service excellence and fostering effective communication.
Overview
14
14
years of professional experience
Work History
Service Supervisor
Tom Thumb
Arlington, Texas
08.2024 - Current
- Supervision of my crew of cashiers and courtesy clerks while providing my own customer service experience.
- Resolve customer complaints and issues. On closing nights, responsible for the audit and balance of our store safe.
- Provide back-up relief for cashiers and self-checkout, as well as restocking our area.
Convention Coordinator
ALOA, Security Professionals Inc.
Dallas, Texas
01.2018 - 06.2021
- Successfully planned and coordinated four national conventions through sales and marketing of our show to potential and returning exhibitors.
- Dealt directly with the hotel for hotel reservations and ever-changing room list.
- Made travel arrangements, both foreign and domestic, for our Board as well as our instructors.
- Successfully worked from home starting March 2020.
Inside Sales/Customer Service Representative (Contract)
Dallas Manufacturing Company
Dallas, Texas
09.2017 - 11.2017
- Provided exceptional customer service by answering phones and handling customer service items, i.e., order status, inventory issues in relation to orders, customer complaints, customer inquiries.
- Processed customer orders via EDI, phone, fax, and internet utilizing SAP.
- Oversaw all warranty calls including warranty replacement orders and shipping.
- Worked with shipping to expedite incoming drop-ship orders.
Inside Sales/Customer Service Representative (Contract)
Tropical Foods, Inc.
DFW (Grapevine), Texas
05.2017 - 07.2017
- Provided customer service and complaint resolution and follow-up.
- Processed incoming sales orders and requests, utilizing Dynamics Sales and Inventory software.
Independent Licensed Massage Therapist
Self-employeed
Arlington, Texas
02.2016 - 05.2017
- Executed massages for clients at home or in private setting
Business Analyst/QC Specialist/Customer Advocate
Carlisle & Gallagher Consulting
Farmers Branch, Texas
10.2011 - 12.2015
- Provided Quality Control Testing for Multiple Lines of Business and National Mortgage Settlement Controls including SPOC, Foreclosure, Deed-In-Lieu, Lender Placed Insurance, and Bankruptcy – 99.9% Accuracy.
- Researched Highly Escalated Customer Inquiries Submitted to Top 4 U.S. and Conveyed Resolutions of Default Mortgage-Related Issues to Customers, Elected Officials, and Government Regulators via Response Letters and Telephone Conversations, utilizing Excel, AS400, HomeSaver, Siebel, QBE Client Source and Equator.
Education
Professional Massage Therapist – Licensed -
ATI Career Training Center
North Richland Hills, Texas06.2010
High School Diploma -
Loara High School
Anaheim, CaliforniaSkills
- Microsoft Office Suite
- Travel coordination
- Sales support and coordination
- Team leadership
- Conflict resolution
- Audit processes
- Problem solving
- Attention to detail
- Complaint resolution
- Personal service excellence
- Emotional intelligence
- Retail marketing strategies
- Medical terminology expertise
- Data collection and analysis
- Report generation
- Staff training and education
- Executive support services
- Paperwork management
- Customer service in retail sales
- Quality assurance practices
- C-level assistance
- Meeting facilitation and coordination
- Transcription services
- Training development and implementation
- Event planning and management
- Effective communication skills
- Customer service excellence strategies
- Financial analysis and reconciliation processes
- Mortgage compliance and processing
- Insurance verification procedures
- Inventory management and control
- Project management skills
- Retail operations oversight
Training
- Six Sigma White Belt
- MS Project Beginning and Advanced
- AMA Changing the Role of the Administrative Professional
- Internet and Network Communications
- Improving Project Management Basics for Success
- Mastering Change
Timeline
Service Supervisor
Tom Thumb
08.2024 - Current
Convention Coordinator
ALOA, Security Professionals Inc.
01.2018 - 06.2021
Inside Sales/Customer Service Representative (Contract)
Dallas Manufacturing Company
09.2017 - 11.2017
Inside Sales/Customer Service Representative (Contract)
Tropical Foods, Inc.
05.2017 - 07.2017
Independent Licensed Massage Therapist
Self-employeed
02.2016 - 05.2017
Business Analyst/QC Specialist/Customer Advocate
Carlisle & Gallagher Consulting
10.2011 - 12.2015
Professional Massage Therapist – Licensed -
ATI Career Training Center
High School Diploma -
Loara High School
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