Bernadette Kane
San Antonio,United States
Summary
Dynamic Program Manager with extensive experience at the University of Texas Medical Branch, excelling in patient safety and quality improvement. Proven track record in organizational development and transitions of care, enhancing operational efficiency and team collaboration. Skilled in process development, delivering impactful solutions that drive compliance and improve patient outcomes.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Program Manager
University of Texas Medical Branch
08.2007 - 02.2025
- Company Overview: Correctional Managed Care Division/Utilization Management Department (UTMB/CMC UM Department)
- Department leader for UTMB’s Correctional Managed Care Department, a 24//7 agency of UTMB
- Collaborated with various entities for safe transitions of care
- Identify problems, population at risk; recommend solutions to executive management
- Provided and edited department SOPs and policies
- Developed team readiness for organizational change
- Correctional Managed Care Division/Utilization Management Department (UTMB/CMC UM Department)
Acute Care Case Manager
Baptist Hospital System
San Antonio, Texas
06.2003 - 08.2007
- Company Overview: San Antonio, Texas
- Care coordination and discharge planning resulting in improved length of stays
- Physician education and team building regarding Medicare One-Day Initiative
- Staff training: CM transition of care, Utilization Review/Appeals Management, avoidable days
- Care Coordination & Discharge Planning for large indigent population
- Provided operational trends, reports to CFO
- Hospital Committee Member: Ethics Committee
- Physician Partner for case reviews, appeals, QI
- Assisted Controller w/ development of physician utilization 'Report Cards'
- San Antonio, Texas
LTACH Director of CM
San Antonio, Texas
12.1994 - 06.2003
- Contributed to opening of new LTACH in San Antonio (Horizon, Compass, Promise)
- Development & Implementation of new CM Program (Policies/Procedures, SOPs, Guidelines)
- Established strategies for LTACH LOS compliance
- Rate negotiations with payors
- Member: Joint Commission & CMS Survey Planning Committee
- Provided Case Management training to sister hospitals
- Member: Hospital Quality Council, PI & Ethics Committees
- Interdepartmental CM collaboration to maintain patient satisfaction surveys at 98% or better
Nursing Home Administrator
Long Term Care Facilities
, Texas
01.1990 - 01.1994
- Company Overview: South Texas
- Accountable for daily operations of for-profit nursing homes
- Accountable for facility compliance to national, state, local regulatory agencies
- Staff education: MDS, TILE, Care Planning, Patient Education
- Assisted patients & families with access to Medicare & Medicaid
- South Texas
Licensed Nurse
San Antonio, Texas
01.1987 - 01.1990
- Staff Nurse, University Hospital Nursing Pool: Med-surg, intermediate, heart/lung/renal transplants, obstetrics, newborn nursery, burn, bone marrow, and geriatric
- Acute rehab staff nurse: Warm Springs and RIIOSA Hospitals (CVA, CHI, ortho, spinal cord injury)
- Agency Nurse: local hospitals
Medic
United States Air Force
San Antonio, United States
01.1975 - 01.1987
- Company Overview: Wilford Hall Medical Center, San Antonio, Texas
- Medic Training Instructor. USAF Wilford Hall Medical Center (Active Duty)
- Nursing Unit Manager: CT Surgery, Oncology, OB Units
- O.R Technician. USAF Wilford Hall Medical Center (USA4F Reserve)
- Wilford Hall Medical Center, San Antonio, Texas
Education
Post Graduate Work - Healthcare Administration
Texas State University
Master of Science - Interdisciplinary Studies
Texas State University
Bachelor of Nursing -
UTMB
Bachelor of Applied Arts & Science -
Texas State University
Nursing Home Administrator’s License -
St Philips College
Integrated Case Management Program graduate -
CMSA-Little Rock
Little Rock, AKBSN -
UTMB Galveston
Galveston, TexasMSIS -
Texas State University
San Marcos, TexasSkills
- Patient safety and quality improvement
- Organizational development and change management
- Transitions of care
- Appeals management
- Team collaboration
- Trend analysis
- Process development and standard operating procedures
Affiliations
- Sigma Theta Tau International, Nursing Honor Society
- Case Management Society of America
- National Commission on Correctional Healthcare (NCCHC)
Certification
- Registered Nurse, Texas and compact states
- Certified Case Management (CCM), Commission for Case Management Certification
- Case Management Administrator Certified (CMAC), American Case Management Association
- BSN, UTMB Galveston
- MSIS, Texas State University, San Marcos, Texas
References
Available upon request
Timeline
Program Manager
University of Texas Medical Branch
08.2007 - 02.2025
Acute Care Case Manager
Baptist Hospital System
06.2003 - 08.2007
LTACH Director of CM
12.1994 - 06.2003
Nursing Home Administrator
Long Term Care Facilities
01.1990 - 01.1994
Licensed Nurse
01.1987 - 01.1990
Medic
United States Air Force
01.1975 - 01.1987
Post Graduate Work - Healthcare Administration
Texas State University
Master of Science - Interdisciplinary Studies
Texas State University
Bachelor of Nursing -
UTMB
Bachelor of Applied Arts & Science -
Texas State University
Nursing Home Administrator’s License -
St Philips College
Integrated Case Management Program graduate -
CMSA-Little Rock
BSN -
UTMB Galveston
MSIS -
Texas State University
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