Bernadette Keaser

Executive Summary: Strategic, results-driven operations leader with extensive experience elevating operational standards and driving team performance in complex, high-pressure environments. Proven ability to communicate clear expectations, align teams with the company vision, and deliver measurable outcomes.

• Wide spectrum of operational expertise – forecast performance improvements and implement initiatives through measurable objectives and compliance-driven processes.
• Collaborative Leadership Style – Partner with cross-functional teams to align operational strategies with the company vision and regulatory standards.
• Talent Development – Led programs to build a diverse pipeline, strengthen leadership capabilities, and ensure future organizational growth.
• Monitored operational risks, implementing proactive solutions to ensure safety and regulatory compliance.

Coordinated Above-the-Wing operations with leadership, achieving station objectives and goals.

Partnered with union representatives and Southwest leaders to manage IAM contract compliance effectively.

Educated teams on work practices to ensure adherence to company policies and regulations.

Oversaw Customer Coordination Connections and Dispatch Operations for operational efficiency and service excellence.

Sourced and placed permanent and contract professionals in IT, Engineering, Sales, and Executive roles.

Built strong candidate relationships to enhance talent acquisition strategies.

• Collaborated with hiring managers and HR teams to align recruitment efforts with organizational goals.

Negotiated pricing and contract rates with clients and contractors for cost-effective solutions.

Managed on-site contractors to exceed client performance expectations through effective supervision.

Oversaw payroll accuracy, insurance compliance, time-off tracking, and job performance for contract staff.

• Achieved 90% submittal-to-interview ratio by conducting rigorous technical screenings and reference checks.

• Achieved top 10% national ranking among Realtors from 1995 to 2009 with over 400 successful transactions.
  Maintained a 99% closing success rate while averaging over $6M in annual sales.
  Received multiple company honors including President’s Circle and Master’s Circle for outstanding performance.
  Specialized in full life-cycle real estate transactions, encompassing contract negotiation and financial oversight.
  Managed daily interactions with multiple clients, ensuring tailored service and high satisfaction levels.
  Developed innovative marketing strategies recognized for originality and significant impact.
  Delivered creative solutions to complex client needs, enhancing overall transaction success rates.