Summary
Overview
Work History
Education
Skills
Timeline
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Bernadette Kilian

Hancock,NH

Summary

Dedicated service focused Customer Service/Sales professional with demonstrated strengths in customer service, sales, time management, and trend tracking. Excellent at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

24
24
years of professional experience

Work History

EBay Seller

Hancock, NH
08.2017 - Current
  • Managing successful e-commerce business using Ebay Platform
  • Successfully market products with attractive image and descriptive listings
  • Satisfied customers by stocking desirable products of consistent quality, shipping orders quickly and expertly resolving conflicts and concerns
  • Achieved Top Rated Seller reputation with 100% customer feedback rating

Guest Service Representative

Pelican Point Hotel and Condo
Clearwater, FL
10.2023 - 06.2024
  • Greet and welcome guests upon arrival
  • Check guests in and out of their rooms, ensuring all information is correct
  • Provide information about the hotel, available rooms, rates, and amenities
  • Respond to guest inquiries and resolve any issues promptly and efficiently
  • Manage and process reservations both over the phone and through online systems
  • Update and maintain guest records and reservations details accurately
  • Handle financial transactions, including payments and refunds
  • Keep records of room availability and guests
  • Communicate effectively with other departments to ensure guest satisfaction

Customer Service Representative/Licensed Sales Agent

United Healthcare
Rotonda West, FL
02.2009 - 08.2019
  • Promoted business development through building relationships with customers to better understand needs
  • Consistently met 100% monthly performance metrics and insurance sales goals through detailed product and service knowledge
  • Delivered superior customer service by educating customer on insurance products, and guiding sales process to address customer needs
  • Managed average of 80 customer calls per day efficiently in high volume, fast-paced, call center environment
  • Navigated multiple computer applications and utilized search tools to find information
  • Delivered fast and friendly service to handle questions and service complaints

Server/Bartender/Trainer

Lone Star Steakhouse
Hazlet, NJ
02.2000 - 11.2008
  • Satisfied customers with fast, friendly food service
  • Listened to guest needs and responded promptly for personalized service
  • Consistently met 100% sales goals by upselling high-profit menu items
  • Achieved score of 100% average on company guest service surveys
  • Trained new servers in company policies, guest service standards and best practices

Education

Microsoft Office Certification -

Lehigh Carbon Community College

Skills

  • Client Relationship Development
  • Strong and effective communication
  • Account Management
  • Cross-Selling and Upselling
  • CRM Software
  • Creative Problem-Solving
  • Sales and Marketing
  • New hire training
  • Multitasking
  • Time Management

Timeline

Guest Service Representative

Pelican Point Hotel and Condo
10.2023 - 06.2024

EBay Seller

Hancock, NH
08.2017 - Current

Customer Service Representative/Licensed Sales Agent

United Healthcare
02.2009 - 08.2019

Server/Bartender/Trainer

Lone Star Steakhouse
02.2000 - 11.2008

Microsoft Office Certification -

Lehigh Carbon Community College

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Bernadette Kilian