Summary
Overview
Work History
Education
Skills
Timeline
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Bernadette Kling

Philadelphia,PA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Medical Secretary

The Asthma Center
08.2013 - Current
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Enhanced office productivity by handling high volume of callers per day.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.

Medical Secretary

Gastrointestinal Associates P.C.
06.2008 - 07.2013
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Maintained current and accurate medical records for patients.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

Associate of Science - Paralegal Studies

Manor College
700 Fox Chase Road Jenkintown, PA 19046
12.2008

High School Diploma -

Little Flower Catholic High School For Girls
1000 W. Lycoming Street Philadelphia PA 19140
06.1995

Skills

  • Medical Terminology
  • Clinical Support
  • Customer Service
  • Patient Scheduling
  • Strong organizational skills
  • Insurance Verification
  • HIPAA Compliance Understanding
  • Insurance Authorizations

Timeline

Medical Secretary

The Asthma Center
08.2013 - Current

Medical Secretary

Gastrointestinal Associates P.C.
06.2008 - 07.2013

Associate of Science - Paralegal Studies

Manor College

High School Diploma -

Little Flower Catholic High School For Girls

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Bernadette Kling