Bernadette Klooz-Pitcher
Englewood,USA
Summary
Community outreach professional with expertise in developing and executing impactful initiatives. Specializes in strategic planning, stakeholder engagement, and event management. Proven ability to communicate effectively, demonstrate empathy, and lead teams to build strong community relationships.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Student Relation Director
Florida Flight Training Center
Venice, FL
11.2024 - Current
- Cultivated customer relationships by resolving inquiries and complaints promptly, enhancing satisfaction.
- Directed daily operations to ensure compliance with laws and regulations, supporting organizational integrity.
- Managed budgeting and financial planning, ensuring effective resource allocation aligned with organizational goals.
- Represented organizational interests as public spokesperson at industry events and conferences.
- Ensured compliance with FAA, TSA, NATA, and PSI regulations in training procedures.
Special Education Teacher
Lebanon Community School Corporation
Lebanon, IN
08.2004 - 05.2024
- Developed individualized education plans for diverse student needs.
- Facilitated development of IEP goals through data analysis to align educational strategies with student needs.
- Collaborated with parents and staff to support student progress.
- Adapted instructional materials for various learning styles and abilities.
- Implemented behavior management strategies to enhance classroom environment.
- Streamlined compilation of instructional activity records and progress monitoring to enhance tracking of student development.
- Maintained accurate records of services provided.
- Coordinated case management services for families, including intake, assessment, crisis intervention, advocacy, and ongoing monitoring.
Programs Director
Lebanon Parks and Recreation
Lebanon, IN
06.1998 - 12.2003
- Oversee and manage the development, implementation, and evaluation of recreational programs and activities offered by the parks department.
- Created and managed program budgets, ensuring strategic resource allocation aligned with departmental goals.
- Recruit, hire, train, and supervise program staff to ensure quality program delivery.
- Monitor and evaluate program effectiveness to identify areas for improvement and make necessary adjustments.
- Developed and implemented marketing strategies that increased program participation and community engagement.
- Developed and maintained partnerships with community organizations, schools, and agencies to enhance program offerings and accessibility.
- Ensure compliance with all relevant regulations and safety standards.
- Provide excellent customer service to program participants and their families.
- Stay up-to-date on current trends and best practices in recreational programming.
Education
CTE endorsement -
Purdue University
West Lafayette, IN08-2008
Special Education -
Purdue University-Main Campus
Lafayette, IN05-2004
Skills
- Regulatory compliance
- Public relations
- Program evaluation
- Community outreach
- Customer relationship management
- Event planning
- Problem solving
- Conflict resolution
- People management
- Task delegation
- Rules and regulations
Certification
Special Education Certification, 05/01/24, 05/01/29
Timeline
Student Relation Director
Florida Flight Training Center
11.2024 - Current
Special Education Teacher
Lebanon Community School Corporation
08.2004 - 05.2024
Programs Director
Lebanon Parks and Recreation
06.1998 - 12.2003
CTE endorsement -
Purdue University
Special Education -
Purdue University-Main Campus