BERNADETTE LAGE-WOOD
Southbury
Summary
Results-oriented professional with over 30 years of experience in customer service and sales. Demonstrated expertise in providing exceptional customer satisfaction, and resolving complaints. Skilled in cash handling, inventory management, hazmat and maintaining a clean, organized work environment. Known for a strong work ethic, reliability, and punctuality. A team player with excellent communication and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Hearing Aid Attendant
Costco
02.1994 - Current
- Exemplary customer service
- Scheduled and rescheduled appointments on sycle medical software.
- Responsible for hazmat
- Maintains inventory for the department
- Cleaned and repaired hearing aids with parts ordered.
- Worked with manufactures on ordering parts and solving patient issues
- Detail oriented and organized
- Maintained cleanliness of work area throughout shift and at end of shift
- Greeted customers upon arrival at store location and provided them with assistance as needed
- Greeted and checked in patrons upon arrival
- Provided excellent customer service to guests and ensured their satisfaction with services rendered
- Prioritized optimal guest comfort by responding promptly to requests and providing timely solutions
- Performed opening and closing procedures for store, including counting money, reconciling tills, and securing doors
- Operated cash registers, processed credit card transactions, and provided change when necessary
- Utilized proper safety protocols to reduce risks
- Handled guest requests and complaints professionally, finding solutions for customer satisfaction
- Managed guest registration and directed to appropriate areas and resources
- Worked proactively to anticipate potential issues and implemented solutions to maintain smooth event flow
Major Sales Associate
Costco
10.1993 - Current
- Developed strong customer service skills by interacting with customers and responding to inquiries in a timely manner
- Contributed to team efforts by assisting co-workers whenever possible or taking initiative when needed
- Performed basic maintenance activities such as cleaning the store premises or dusting shelves
- Greeted customers warmly at the door while offering assistance with finding particular items they were looking for
- Managed inventory levels through regular cycle counts, restocking shelves as needed, and ordering additional merchandise when necessary
- Provided support to store management by completing tasks efficiently while meeting deadlines
- Identified opportunities for improvement in operational processes by providing feedback on areas that could be improved upon
- Assisted customers with product selection based on their needs or preferences while providing helpful recommendations
- Uphold high standards of professionalism at all times by following dress code guidelines and displaying courteous behavior towards customers
- Exhibited strong organizational capabilities by stocking shelves, organizing displays, and merchandising items for maximum visibility
- Participated in training sessions designed to improve job knowledge or enhance customer service techniques
- Helped customers find and select products
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Tagged new merchandise for sale and updated signs
- Assisted with training and mentoring new team members
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced
- Drove sales through customer relationship building and suggestive selling techniques
- Promoted visual presentation standards by keeping store replenished
Education
Bachelors of science - Marketing in Marketing/ Business
CCSU
New Britain, CT06.2005
Associate in Science (A.S.) - Business
NVCC
Waterbury, CT06.2000
Skills
- HIPAA certified
- Hazmat experience
- Strong work ethic
- Team-player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Complaint resolution
- Quality assurance
- Trash removal
- Initiative and self-motivation
- Supply restocking
- Patience and tact
- Cash-handling experience
Timeline
Hearing Aid Attendant
Costco
02.1994 - Current
Major Sales Associate
Costco
10.1993 - Current
Bachelors of science - Marketing in Marketing/ Business
CCSU
Associate in Science (A.S.) - Business
NVCC
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