Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette LaJoice

West Allis,WI

Summary

Proactive Family Support Specialist with extensive experience advocating for families and connecting them to vital community resources. Skilled in crisis intervention, child development education, and maintaining compliance with legal standards. Bringing strong collaboration, problem-solving abilities, and a commitment to empowering families and ensuring their well-being.

Overview

25
25
years of professional experience

Work History

Family Support Specialist

Children's Hospital of Wisconsin
01.2020 - Current
  • Advocated for families within various organizations, ensuring their voices were heard and needs were met.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Connected families with appropriate community resources for financial, emotional, and educational assistance.
  • Provided crisis intervention services when necessary to protect children from harm or neglect.
  • Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation.
  • Developed personalized service plans for each family to address their specific needs and goals.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
  • Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
  • Participated in ongoing professional development opportunities to stay current on best practices in family support services.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

CNA

Aurora Medical Center
06.2017 - 01.2020
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Documented patient information and care activities in electronic health record.
  • Assisted patients that were dying by keeping the

patient comfortable. Being a support for family members.

CNA

ProHealth Waukesha Memorial Hospital
07.2008 - 04.2016
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Correctional Officer

Walworth County Sheriff's Department
12.1999 - 08.2010
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted routine and emergency head counts.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.

Education

Bachelor of Science - Human Services

Upper Iowa University
Milwaukee, WI
09-2022

Skills

  • Individualized Service Planning
  • Professional boundaries
  • Self-awareness
  • Motivational Interviewing
  • Child Development
  • Family Dynamics
  • Child abuse and neglect dynamics
  • Community Resources
  • Client Advocacy
  • Role Modeling
  • Coaching
  • Interpersonal Relationships
  • Client Education
  • Interagency collaboration
  • Parenting skills
  • Assessments
  • Trauma-informed care
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Client documentation
  • Team building
  • Task Prioritization
  • Family Support
  • Self Motivation
  • Interpersonal Skills
  • Conflict Resolution
  • Goal Setting
  • Professionalism
  • Family services
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Client Needs Assessment
  • Individual Counseling
  • Professional Demeanor
  • Problem-solving aptitude
  • Community Referrals
  • Multicultural Awareness
  • Substance Abuse Prevention
  • Child Advocacy

Timeline

Family Support Specialist

Children's Hospital of Wisconsin
01.2020 - Current

CNA

Aurora Medical Center
06.2017 - 01.2020

CNA

ProHealth Waukesha Memorial Hospital
07.2008 - 04.2016

Correctional Officer

Walworth County Sheriff's Department
12.1999 - 08.2010

Bachelor of Science - Human Services

Upper Iowa University
Bernadette LaJoice