Bernadette Lewis

• Coordinated care plans for diverse patient populations to ensure comprehensive support.
• Collaborated with healthcare providers to align treatment goals and strategies.
• Facilitated communication between patients, families, and medical teams to enhance understanding.
• Answered phone calls and responded to questions and concerns.

• Answered incoming calls in a professional manner and directed them to the appropriate staff member.
• Assisted with special projects as requested by upper-level management.
• Assisted with completing Health Risk Assessments with care managers.

Assisted Care Managers by transferring members to receive personal assistance.

• Troubleshot mobile phones and connected devices for optimal performance.
• Assisted customers with upgrades and purchases of new devices and products.
• Addressed cellular service inquiries and billing questions efficiently.
• Resolved issues for long-term and new customers, ensuring satisfaction.

• Connected with customers on a personal level to establish a professional relationship when talking about their plans and services
• Assisted with going over customers bills services talked the best services that would fit their needs
• Set up plans of actions to allow customers options for their everyday wireless services

• Assesed patient status and vital signs
• Assisted Registered Nurse and LPN with daily patient care
• Provided daily care to surgical and long term care patients while they were confined to a hospital facility
• Responsible accurate documentation care (ex. vital signs, meal consumption, and activities of daily living

• Coordinated all aspects of the non patient care process the unit
• Responsible for keying in specific doctors orders
• Answered calls from doctors offices
• Responsible for answering nurses call and sure the patients are directed to the proper person to address all concerns