Bernadette McKelvey
Pendleton,SC
Summary
Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
3
3
years of professional experience
Work History
Administrative Assistant Marketing Specialist
THE BLOOD CONNECTION
Piedmont , South Carolina
2019.12 - Current
- Answered multi-line phone system, routing calls, and providing customer service regarding incentive programs. Answered 150+ customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Executed record filing system to improve document organization and management. Sorted and filed donor documentation regarding frequency of donation. Cultivated customer loyalty, promoted repeat business and improved sales. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Generated reports and typed letters in Word. Coached new employees on administrative procedures, company policies and performance standards. Performed research to collect and record donor data. Managed Access databases converting complex data into easy-to-interpret data. Provided support for incentive programs and recorded expenditures of corporate incentive program account.
Assistant Manager
Exxon Gas Station
Clemson , South Carolina
2009.07 - 2009.07
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Assisted over 40+ customers daily with product sales and pump troubleshooting. Helped with planning schedules and delegating assignments to meet coverage and service demands. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Monitored security and handled incidents calmly. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Established and optimized schedules to keep coverage and service in line with forecasted demands. Reduced financial discrepancies by monitoring credit card sales and deposits. Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
No Degree - Registered Nursing
Tri-County Technical College
Pendleton, SC07.2009
Skills
- Appointment Coordination
- Confidentiality and Data Protection
- Resource Coordination and Allocation
- Database and Client Management Systems
- Business Correspondence
- Multitasking and Time Management
- Ease with Computers and Technology
- Administrative Support
- Document and File Management
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Data Entry Documentation
Timeline
Administrative Assistant Marketing Specialist
THE BLOOD CONNECTION
2019.12 - Current
Assistant Manager
Exxon Gas Station
2009.07 - 2009.07
No Degree - Registered Nursing
Tri-County Technical College
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