Bernadette Miller
Saint Albans,NY
Summary
Compassionate Case Manager Supervisor known for productivity and efficiently completing tasks. Excel in client assessment, team leadership, and resource management to enhance client support systems. Bring top soft skills including empathy, communication, and adaptability, ensuring success in navigating complex cases with sensitivity and effectiveness.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Community Housing Innovations Inc.
White Plains, NY
11.2016 - Current
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Monitored caseloads for timely completion of tasks and client outcomes.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement.
- Monitored client progress through regular follow-ups and case reviews.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Reviewed current best practices in case management processes and made recommendations for improvement.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Created educational materials on topics related to case management such as documentation requirements or crisis intervention techniques.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Utilized case management software and databases for efficient information tracking.
- Recruited, interviewed, and hired volunteers and staff.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Managed a budget for case management activities including training, travel, supplies.
- Consulted with staff on resolution of complex service issues.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
Case Manager
New Haven Halfway House
New Haven , CT
12.2013 - 11.2016
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Developed individualized care plans with input from clients and their families.
- Facilitated group sessions and workshops for clients on various topics.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Attended court hearings as a representative of the organization when needed.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Lawyer's Assistant
Milford Superior Court
Milford, CT
08.2011 - 11.2013
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Attended court proceedings with attorneys as needed for note-taking purposes.
- Organized and prepared case exhibits and evidence for trial.
- Managed calendars to ensure timely completion of deadlines imposed by courts or clients.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Conducted thorough research and review of case information to assist attorneys.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
Office Assistant
Pitt Community College
Winterville, NY
01.2009 - 05.2011
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Developed organizational filing systems for confidential customer records and reports.
- Monitored office expenses and submitted purchase requests.
- Performed data entry tasks into various computer systems accurately and efficiently.
Mold Maintenance Technician
Fountain Powerboats
Chocowinity, NC
01.2001 - 12.2008
- Assembled patterns and foundry flasks, reinforcing core boxes with glue, clamps, and bolts.
- Coated molds with compounds using acetylene torches or sprayers.
- Performed routine preventive maintenance and upkeep of production equipment to maximize performance and minimize downtime.
- Assisted with installation of new molds into existing production lines.
- Replaced damaged molds, chains, or other equipment using hand tools and jib cranes.
- Completed documentation for all work orders in a timely manner.
- Conducted thorough inspections of molds for any signs of wear or damage.
- Checked casting equipment at beginning of shift to verify proper machine functionality and resolve identified malfunctions.
- Repaired mechanical and hydraulic systems associated with the molding process.
- Ensured that all safety protocols were followed when working on a mold.
- Replaced worn or damaged parts in molds with new ones.
- Maintained accurate records of all maintenance activities performed on each mold.
- Troubleshot mold issues by performing detailed diagnostic tests.
Education
Bachelor of Arts - Applied Behavioral Science
Ashford University
San Diego, CA10-2016
Bachelor of Arts - Paralegal Studies
Pitt Community College
Winterville, NC05-2011
Skills
- Client advocacy
- Stakeholder collaboration
- Program planning
- Case assessment
- Individualized counseling
- Patient support
Certification
9/6/2024 Adult and Pediatric First Aid / CPR/ AED (2 year)
5/24/2024 Mandated Reporter date (2 year)
Sexual Harassment in the workplace
Active Shooter and Workplace Violence
Prevention and Safety
De- escalation Training
Narcan Training (2 year)
How to talk to Parents about Children's Behavior
Food Handler ServSafe
Case managing for Client’s Success part 1
Case Managing for Client’s Success part 2
12/3/2024 System Administrator Foothold Technology HMIS
Affiliations
Volunteer
Jesse's Homeless Outreach Project Jesse's Homeless Outreach Project Poverty Alleviation
Fundraiser and Reasearch Assistant
Non Profit Organization, TriO Human Rights
Runner
Christian Martins Christmas Run For Children
Cyclist
Great Cycle Challenge
Accomplishments
- Employee of the Month May 2024
- CHI Woman of the Month May 2023
Timeline
Case Manager Supervisor
Community Housing Innovations Inc.
11.2016 - Current
Case Manager
New Haven Halfway House
12.2013 - 11.2016
Lawyer's Assistant
Milford Superior Court
08.2011 - 11.2013
Office Assistant
Pitt Community College
01.2009 - 05.2011
Mold Maintenance Technician
Fountain Powerboats
01.2001 - 12.2008
9/6/2024 Adult and Pediatric First Aid / CPR/ AED (2 year)
5/24/2024 Mandated Reporter date (2 year)
Sexual Harassment in the workplace
Active Shooter and Workplace Violence
Prevention and Safety
De- escalation Training
Narcan Training (2 year)
How to talk to Parents about Children's Behavior
Food Handler ServSafe
Case managing for Client’s Success part 1
Case Managing for Client’s Success part 2
12/3/2024 System Administrator Foothold Technology HMIS
Bachelor of Arts - Applied Behavioral Science
Ashford University
Bachelor of Arts - Paralegal Studies
Pitt Community College
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