Bernadette Milligan
Cottonwood,AZ
Summary
Dynamic customer service professional with a proven track record at St John Vianney Catholic Church, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint resolution, I effectively managed high-stress situations, ensuring customer satisfaction and fostering repeat business through empathetic communication and critical thinking.
Overview
49
49
years of professional experience
Work History
Customer Service Representative
St John Vianney Catholic Ch
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Management Software Trainer
Patterson Dental/Veterinary Medical
10.2004 - 11.2014
- Managed tracking of administrative activities and expenses, feedback collection and training reporting.
- Built customized software solutions to suit needs and match business flow objectives.
- Coordinated software conversion and implementation processes for company customers.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Advised customers about current and potential software packages.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Installed hardware, software and digital components for customers.
Short Order Cook/night Manager
Dairy Queen Grill & Chill
04.1976 - 04.1978
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
St John Vianney Catholic Ch
02.2021 - Current
Senior Management Software Trainer
Patterson Dental/Veterinary Medical
10.2004 - 11.2014
Short Order Cook/night Manager
Dairy Queen Grill & Chill
04.1976 - 04.1978
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