Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Other
Languages
Timeline
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Bernadette Munanie

Bernadette Munanie

Bellevue,WA

Summary

Enthusiastic and detail oriented in experience in the customer service industry. Seeking to leverage my experience and professional expertise to give solid customer service as a representative in your Company. Part time CNA with excellent listening skills and ability to ask probing questions, understand concerns and overcome objections, excellent interpersonal, written and oral communication skills

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Assistant to the Owner

Tom Frutchermann
06.2024 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.

HCA

Adult family Home
09.2023 - 05.2024
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Followed directions of licensed nurses to administer medications and treatments.

International Flight Attendant

Emirates Airlines UAE
10.2022 - 09.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Aupair

Rainbow Agency
09.2021 - 09.2022
  • Developed bilingual abilities In German through immersive conversation and activities.
  • Transported children safely to school, activities and appointments on time.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Kept children's areas neat and clean.

Waitress

Kempinski Hotel
12.2020 - 08.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelors International Relations And Diplomacy - International Affairs

Zetech University
Nairobi,Kenya
08.2021

Bachelors - International Policy Analysis

Technical University of Munich
Munich, ND
10.2022

No Degree - Microsoft Suites

KCA UNIVERSITY
Nairobi,Kenya
11.2018

Skills

  • Patience
  • Self Control
  • Empathy
  • Clear Communication skills
  • Discretion and Confidentiality
  • Calendar Management
  • Strong Work Ethic
  • Advanced German Proficiency
  • First Aid
  • Infection Control
  • Safe Food Handling
  • CPR/AED

Accomplishments

  • Successfully completed my Boss's project by hirirng a Gardener and a Fence contractor and organising and clearing out all documents and files resulting in a more efficient and aesthetically pleasing workspace
  • As an Aupair in Germany I introduced the children to a new language and culture,enriching their understanding and appreciation of diversity
  • Demonstrated strong time managements skills by hanfling multiple tables and tasks efficiently during peak hours
  • Competed as a member of the school swimming team and won a gold medal contributing to my school athletic success

Certification

Microsoft suites

NAR

First Aid

CPR



Hobbies and Interests

  • Pickleball
  • Swimming
  • Videogames
  • Paint by numbers

Other

I started playing picklebakk two months ago as a fun and fitness hobby.I enjoy meeting new people and engaging in regular physical activity.I am actively improving my skills through practice and community play

I begun running every morning two or three days a week,currently focused on short runs and I am proud to run for 10 minutes without getting tires.I am commited to buikd endurance and potentially participate in future races

Languages

German
Full Professional
Swahili
Native or Bilingual

Timeline

Personal Assistant to the Owner

Tom Frutchermann
06.2024 - Current

HCA

Adult family Home
09.2023 - 05.2024

International Flight Attendant

Emirates Airlines UAE
10.2022 - 09.2023

Aupair

Rainbow Agency
09.2021 - 09.2022

Waitress

Kempinski Hotel
12.2020 - 08.2021

Bachelors International Relations And Diplomacy - International Affairs

Zetech University

Bachelors - International Policy Analysis

Technical University of Munich

No Degree - Microsoft Suites

KCA UNIVERSITY
Bernadette Munanie