Hi, I’m
BERNADETTE MYRA ACHIENG’
New Orleans,LA
Summary
Experienced Head Server with a passion for exceeding customer expectations and creating memorable dining experiences. Demonstrated ability to manage staff, handle complaints, and ensure a welcoming atmosphere.
Overview
4
years of professional experience
Work History
Arnaud's Restaurant
Head Server
10.2022 - Current
Job overview
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Taking food orders accurately and communicating them to the kitchen
- Answered questions pertaining the menu.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Offered wine and liquor recommendations to meet tastes to effectively pair with available dishes.
- Delivered exceptional customer service to guests
Madit Hotel and Coffee House
Restaurant Supervisor
12.2021 - 05.2022
Job overview
- Interviewing, hiring and training of restaurant staff.
- Managing staffs’ work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
The Alps Hotel
Industrial Attachment
01.2021 - 03.2021
Job overview
- Making reservations and checking in guests.
- Receiving and responding to guests’ complaints.
- Taking orders from guests for food and beverages and relaying it to the kitchen
- Answering questions regarding the hotel services, explaining menu items, their ingredients and preparation.
- Setting up tables for lunch, dinner and private events.
- Following proper cash handling procedures.
- Following proper food handling techniques.
- Preparing a wide variety of foods following traditional and modern recipes.
- Avoiding food wastage through proper food preparation and storage methods.
- Keep a check on stock and order for food replenishments as and when necessary.
- Ensuring all hotel rooms and public areas are clean, well maintained and attractive to clients.
- Servicing the hotel rooms by replenishing linen and stock as and when needed.
Education
Maseno University
Bachelor of Science from Eco-Tourism, Hotel and Institution Management with Information Technology
02.2022
Loreto High School
Kenya Certificate of Secondary Education
11.2016
Hill School
Kenya Certificate of Primary Education
11.2012
Skills
Customer service
Cash Handling
POS system experience
Food and Safety Knowledge
Menu Expertise
Team work
Problem-Solving
Communication
References
- Dr. George Otieno, Head of Department, Eco-Tourism, Hotel and Institution Management, Maseno University, georgeotieno60@gmail.com, 0708 598 511
- Mr. Josiah Nyachio, Head of Administration, The Alps Hotel, Nakuru, info@thealpshotelnakuru.com, 0728 847 980
- Mr. Alphonce Okoth, General Manager, Madit Hotel and Coffee House, alphonceokoth50@gmail.com, 0721 582 030
Hobbies and Interests
- Cooking
- Reading
- Socializing
- Listening to music
Professional Courses
Certificate in Computer Packages, African Institute of Research and Development Studies (AIRADS), Kenya
Languages
English
Full Professional
Interests
- Cooking
- Wine Tasting
- Volunteering at community kitchens and food-related charities.
- I like trying new recipes and food trends.
- Enjoy experimenting with different ingredients and flavors in the kitchen.
Timeline
Head Server
Arnaud's Restaurant
10.2022 - Current
Restaurant Supervisor
Madit Hotel and Coffee House
12.2021 - 05.2022
Industrial Attachment
The Alps Hotel
01.2021 - 03.2021
Loreto High School
Kenya Certificate of Secondary Education
Hill School
Kenya Certificate of Primary Education
Maseno University
Bachelor of Science from Eco-Tourism, Hotel and Institution Management with Information Technology
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