Bernadette Ness
Montesano,WA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Travel Agent
Archer Travel Service
La Crescenta, WA
11.2020 - Current
- Answered incoming calls from customers and travel agents for reservations in a timely manner.
- Organized travel arrangements such as flights, hotel bookings, car rentals.
- Managed customer relationships with corporate clients and travel agents to maximize revenue potential.
- Organized and managed team travel arrangements, including flight and hotel bookings.
- Coordinated travel arrangements for staff members including flights, hotels and car hire bookings.
- Assisted customers with purchase of travel arrangements and accommodations.
- Coordinated travel arrangements for team trips and competitions.
- Traveled internationally when necessary for coverage of major festivals or events.
- Organized travel arrangements for executives including flights, hotels and car rentals.
- Coordinated emergency response plans in case of illness or injury while travelling abroad.
- Created promotional materials such as brochures, flyers, and other marketing collateral for tours and travel packages.
Customer Service Sales Clerk
Anchor Avenue Thrift Store
Ocean Shores , WA
11.2021 - 08.2023
- Adhered to all company policies and procedures for processing sales transactions accurately and efficiently.
- Assisted other departments when necessary to ensure smooth operations of the store.
- Operated cash register to process cash, check or credit card payment transactions.
- Recognized potential theft situations and took appropriate action per company policy.
- Assisted in inventory management by restocking shelves as needed.
- Offered suggestions for improvement when possible to increase customer satisfaction levels.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Developed an understanding of all products available in order to provide accurate information to customers.
- Greeted customers entering the store and provided assistance with product selection.
- Answered customer inquiries regarding products, prices, availability, product uses, and credit terms.
- Provided excellent customer service by engaging in friendly conversations with patrons.
- Collaborated with team members to ensure efficient completion of tasks.
- Maintained a clean and organized sales floor to ensure customer satisfaction.
- Processed merchandise returns and exchanges promptly and professionally.
Barber Shop Receptionist/Event Planner Associate
Rogue Barbers
Grants Pass , OR
11.2018 - 05.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Communicated effectively with customers to create a pleasant experience.
- Inspected equipment regularly to ensure proper functioning before use.
- Managed cash register transactions accurately and efficiently.
- Greeted customers, provided consultation services and identified customer needs.
- Participated in promotional activities designed to increase business revenue.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Assisted other barbers as needed during busy times or when short staffed.
- Provided hair care advice, including product recommendations and styling tips.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Demonstrated knowledge of products available for sale in the store.
- Scheduled appointments for clients based on availability of staff members.
- Handled incoming phone calls and scheduled appointments.
- Responded to customer inquiries by phone, email, and in person.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Pre-booked future appointments to increase repeat business.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Updated appointment calendar and set shift schedules.
- Mentored new staff to enhance personal growth and increase productivity.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Cosmetologist Owner/Operator Specialist
Bernadette's Beauty Couture
Pahoa , HI
09.2008 - 12.2018
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Provided consultations to clients on beauty treatments, products and services.
- Engaged with customers by providing friendly conversation during services.
- Promoted additional services or products available in the salon.
- Upsold various treatments or packages when appropriate.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Performed scalp treatments to improve hair health and texture.
- Assisted customers in selecting appropriate retail products for their needs.
- Developed a loyal client base through excellent customer service.
- Maintained cleanliness of salon equipment and tools.
- Educated clients on proper skin care techniques and products.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Created customized hair styles according to client's preferences and facial features.
- Assisted senior stylists with complex color formulations.
- Advised clients on how to maintain their new hairstyles at home.
- Performed haircuts, coloring, highlighting and styling techniques.
- Applied makeup for special occasions such as weddings or proms.
- Trained new staff members on salon policies and procedures.
- Maintained accurate records of customer services provided.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Evaluated client's hair and physical features to determine style and cut plans.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Responded to customer inquiries by phone, email, and in person.
- Shaved, trimmed and shaped beards and mustaches.
- Used curlers, rollers and curling irons to press and curl hair.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
Education
Associate of Applied Science - Cosmetology
Maddio's Cosmetology College
Helena, MT09-1998
High School Diploma -
Pacific High School
Scranton, PA06-1991
Skills
- Strong Work Ethic
- Incoming Call Management
- Customer Complaint Resolution
- Business growth and retention
- Social Perceptiveness
- Goal-Oriented
- Building rapport
- Patience and Tolerance
- Certified Travel Agent
- Corporate Travel
- Travel documentation mastery
- Budget travel expertise
- Travel insurance guidance
- Efficient travel planning
- Cross-country travel
- Travel Package Documentation
- Travel Demand Management
- Travel package customization
- Coordinating travel
- Expert Travel Knowledge
- Travel Safety for Dogs
- In-depth travel research
Affiliations
- I love all outdoor activities such as fishing, camping, hiking and exploring. I also enjoy gardening
Certification
- Certified Travel Agent
Languages
English
Professional
Hawaiian
Native/ Bilingual
Personal References
- Joseph Parcels (541)295-1503 joeparcels70@gmail.com
- Colleen Mahi (808)557-7920 colleenmahi@gmail.com
- Sharon Craig (406)334-1348 cosmo.9@hotmail.com
Timeline
Customer Service Sales Clerk
Anchor Avenue Thrift Store
11.2021 - 08.2023
Certified Travel Agent
Archer Travel Service
11.2020 - Current
Barber Shop Receptionist/Event Planner Associate
Rogue Barbers
11.2018 - 05.2020
Cosmetologist Owner/Operator Specialist
Bernadette's Beauty Couture
09.2008 - 12.2018
Associate of Applied Science - Cosmetology
Maddio's Cosmetology College
High School Diploma -
Pacific High School
- Certified Travel Agent
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