Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bernadette Novak

Rapid City,SD

Summary

Dedicated and adaptable administrative professional with a proactive attitude and the ability to learn quickly. Comprehensive experience in various office environments with a background in customer service and operations. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

46
46
years of professional experience

Work History

Security Operations Center Associate-QA Trainer

Allied Universal Security
Rapid City, SD
03.2017 - 12.2024
  • Monitored surveillance cameras and responded to suspicious activity, while implementing company security policies and procedures.
  • Provided assistance to other departments as needed, such as deliveries from vendors or contractors, confirming visitor identification prior to authorizing and granting facility entrance.
  • Documented security-related situations and submitted in-depth reports to superiors, including detailed daily activity reports per shift.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms, including calling security team leads, site supervisors, and police or fire departments.
  • Maintained calm composure during emergencies while communicating with security team leads, local law enforcement and emergency response services as needed.
  • Maintained high levels of alertness throughout shifts and managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity as requested by security team leads.
  • Responded to event monitor alarms and addressed problems quickly and reported clear information while working under minimal supervision.
  • Continuously monitored CCTV systems and alarm/event monitors to ensure safety and security of premises, including building and property entrances/exits to detect intrusions and protect assets.
  • Verified photo IDs, badge access, and high-security clearance to allow guests and employees authorized entry onto secured premises by remotely opening doors and/or gates.
  • Provided friendly and professional assistance to employees, visitors and customers via phone calls, emails and team chats.
  • Monitored and documented critical-area escorts of visitors as needed throughout facilities.
  • Inspected all security systems per shift to maintain consistent operational availability and immediately reported any issues.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents, including outlining thefts, unauthorized access violations or other unusual occurrences.
  • Identified suspicious activity to determine appropriate response and enforced access control measures in accordance with established procedures.
  • Participated in annual training to stay up-to-date on current security trends and company practices/procedures.
  • Provided security operations training, guidance and assistance to new hires in accordance with company procedures.
  • Utilized various software and tools to streamline processes and optimize performance of a security operations center, including a ticketing system for badges.

Store Opener-Drive Thru Trainer

Taco Bell
Rapid City, SD
05.2003 - 03.2005
  • Opened store in accordance with corporate policies and procedures.
  • Stocked shelves with merchandise according to company standards.
  • Organized backroom storage areas for efficient stocking processes.
  • Managed the cash register, processed payments, and handled returns and exchanges.
  • Trained staff on drive-thru strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Ensured that all store areas were safe, clean, and presentable to customers.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Processed shipments of incoming merchandise efficiently.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Greeted customers upon arrival, provided fast and friendly customer service.
  • Assisted other departments when needed with tasks such as restocking shelves.
  • Operated a variety of machinery and tools safely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.

Supervisor-Store Opener

Hardees
Rapid City, SD
04.2002 - 05.2003
  • Opened store in accordance with corporate policies and procedures, to ensure all store areas were safe, clean, and presentable to customers.
  • Performed opening duties, such as setting up cash registers, stocking shelves, and managing inventory and supplies, to maintain operational standards each day.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Supervised part-time employees during shift hours.
  • Greeted customers upon arrival, provided fast and friendly customer service, and resolved customer complaints in a professional manner.
  • Managed the cash register, processed payments, and handled returns and exchanges.
  • Organized backroom storage areas for efficient stocking processes.
  • Adhered to all safety regulations while handling hazardous materials.

Supervisor

Dairy Queen
Rapid City, SD
08.2001 - 04.2002
  • Prepared food items requested by customers in retail food store, totaled customers' bills, received payments and made change
  • Assisted manager in various other duties as needed such as maintaining and stocking inventory, cleaning, and supervising new employees
  • Operated a variety of kitchen equipment including mixers, blenders, grinders, slicers .
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Labeled containers with dates indicating when items were stored in walk-in coolers or freezers.
  • Cleaned utensils, dishes and glasses for customer use.
  • Collaborated with other kitchen staff to streamline food preparation processes.
  • Monitored stock levels of all food supplies on hand throughout shift.
  • Cleaned and sanitized utensils, dishes or silverware.

Assistant Cook-Server

Memorial Christian School
Rapid City, SD
08.1998 - 08.2000
  • Executed daily operations of food preparation and serving to students
  • Listed and totaled prices using paper and pencil, calculator, and cash register (summer only)
  • Cleaned dishes, tables, shelves, bins, and coolers
  • Ordered merchandise from warehouse and supplier (summer only)
  • Maintained daily food log records (summer only)

Administrative Specialist

Air National Guard
Cheyenne, WY
12.1990 - 12.1992
  • Assisted USAF Major in planning and execution of various daily personnel duties as described in detail below
  • Kept official military and civil service personnel records and executed administrative policies determined by and in conjunction with other officials
  • Handled the daily upkeep of legal documents with government agencies to conform with statutes
  • Assisted subordinates and supervisors in identifying and resolving personnel problems
  • Expedited communication between upper level management and general personnel
  • Scheduled appointments, gave information to callers, took dictation and otherwise relieved officials of clerical work and administrative business details
  • Located and attached appropriate files to correspondence to be answered by employer
  • Answered telephones and gave information to callers and routed calls to appropriate official
  • Prepared personnel notes, correspondence and reports, using word processor and computer terminal
  • Prepared outgoing mail, using postage-metering machine
  • Maintained high standards of excellence

Pharmacy-Medical Technician

USAF Air National Guard Reserves
Cheyenne, WY
10.1988 - 12.1992
  • Dispensed prescribed medications, drugs and other pharmaceuticals
  • Maintained established procedures concerning quality assurance, security of controlled substances and disposal of hazardous waste drugs
  • Entered data such as patient name, prescribed medication and cost in order to maintain pharmacy files, charge system and inventory
  • Instructed military personnel on matters pertaining to pharmacy
  • Received and stored incoming supplies
  • Counted stock and entered data in computer to maintain inventory records
  • Continuous medical training to include medical terminology, care of patients, triage, and other duties associated with war-time clinics

Administrative Assistant

University of Wyoming/Mech Engr Dept
Laramie, WY
12.1987 - 12.1990
  • Helped oversee all aspects of the Mechanical Engineering Dept for the Department Head
  • Aided executive in staff capacity by coordinating office services
  • Office services included typing of daily correspondence and term papers for mechanical engineering staff, assisting students, answering and routing phone calls, filing, copying, running errands, routing mail and correspondence, and various other administrative duties as needed
  • Helped initiate and coordinate travel and seminars

Temporary Bookkeeper

Sodenburg Construction
Fort Collins, CO
10.1986 - 06.1987
  • Compiled reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss and other items pertinent to operation of business
  • Kept records of financial transactions for establishment, using computer
  • Prepared balance sheet, profit and loss statement and other reports to summarize current and projected company financial position
  • Assisted office manager and company owner with various other office duties including answering phone, typing, and computer work

Mortgage Representative

Factual Data Corporation
Fort Collins, CO
01.1986 - 10.1986
  • Typed mortgage loan applications for banks/mortgage companies, using computer
  • Reviewed loan application files to verify that application data was complete, including type and amount of mortgage, borrower assets, liabilities and length of employment
  • Called credit bureau and employer to verify accuracy of information
  • Finalized and typed credit bureau reports and loan applications
  • Maintained close personal contact with applicants by phone

Secretary Receptionist

Kimbrough Business Systems
Fort Collins, CO
08.1984 - 01.1986
  • Helped oversee all aspects of a computer business for its owner and staff
  • Greeted visitors at establishment, determined nature of business and directed to destination
  • Made future appointments and answered inquiries from persons entering establishment
  • Provided information regarding ongoing computer classes, computer sales and service, office locations, and employees within organization
  • Received and answered requests for information from company officials and employees
  • Collected and distributed mail and messages
  • Took dictation in shorthand
  • Composed and typed routine correspondence and reports using word processor and computer terminal
  • Arranged travel schedule and reservations
  • Kept personnel records
  • Recorded minutes of staff meetings
  • Demonstrated effective presentation skills in computer class assistance

Service Desk Supervisor-Cashier Team Lead

Kmartcorp
Loveland, CO
05.1982 - 05.1984
  • Answered telephones and greeted visitors to assist, answer questions, and provided direct support at customer service desk.
  • Resolved conflicts between cashiers and customers in a professional manner while maintaining positive relationships with both parties.
  • Welcomed patrons to customer service desk and assisted with customer requests and answered questions to improve satisfaction.
  • Implemented customer service policies and procedures, and resolved problems with knowledgeable and friendly service to ensure quality customer satisfaction.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance with locating store items when requested.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained work area, kept cash drawer organized, scanned items and checked pricing on cash register for accuracy, and processed payments promptly for customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Processed refunds and exchanges according to company policy.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Food Preparer-Server-Cashier

Dairy Queen
Loveland, CO
08.1980 - 05.1982
  • Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
  • Placed prepared foods into containers or onto serving trays for customer pickup.
  • Ensured compliance with portion sizes, quality standards, and kitchen rules.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Provided excellent customer service to high volume of daily customers, while ensuring each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.

Waitress

Village Inn Pancake House
Loveland, CO
01.1979 - 08.1980
  • Greeted customers and assisted in seating at tables or booths, answered questions, and recommended daily specials and signature menu items to increase profits.
  • Prepared salads, appetizers, and garnished dishes to be visually appealing to assist kitchen staff.
  • Prepared checks accurately and processed payments promptly, giving change and printing receipts for customers using a cash register system.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests, filled condiments, and stocked service areas with supplies during slow periods.
  • Checked back with guests throughout meal service to insure satisfaction, bring additional items and refill beverages, while addressing concerns quickly to resolve issues and improve customer experience.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation, while adhering to all health codes set forth by local authorities regarding food preparation and storage.
  • Circulated within assigned areas to assess and address customer needs, while maintaining polite and professional demeanor to patrons and effectively prioritizing tasks during peak hours.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Education

Some College (No Degree) - Pharmacy & Business

University of Wyoming
Laramie, WY
01-1988

Bachelor of Fine Arts (BFA) -

Colorado State University
Fort Collins, CO
05-1984

High School Diploma -

Loveland High School
Loveland, CO
05-1978

Skills

  • Administrative background
  • Data entry proficiency
  • Office equipment operation and multi-line telephones
  • Professional and mature demeanor
  • Staff supervision
  • Excellent communication
  • Word processing and Excel spreadsheets
  • Crisis management, decision-making
  • Proofreading and attention to detail
  • Clerical Tasks
  • Problem-solving and multitasking abilities
  • Teamwork and interpersonal skills
  • Performance monitoring, policy enforcement
  • Analytical thinking
  • Documentation and recordkeeping
  • Self motivation and reliability
  • Payroll processing
  • Time management

References

Available upon request

Timeline

Security Operations Center Associate-QA Trainer

Allied Universal Security
03.2017 - 12.2024

Store Opener-Drive Thru Trainer

Taco Bell
05.2003 - 03.2005

Supervisor-Store Opener

Hardees
04.2002 - 05.2003

Supervisor

Dairy Queen
08.2001 - 04.2002

Assistant Cook-Server

Memorial Christian School
08.1998 - 08.2000

Administrative Specialist

Air National Guard
12.1990 - 12.1992

Pharmacy-Medical Technician

USAF Air National Guard Reserves
10.1988 - 12.1992

Administrative Assistant

University of Wyoming/Mech Engr Dept
12.1987 - 12.1990

Temporary Bookkeeper

Sodenburg Construction
10.1986 - 06.1987

Mortgage Representative

Factual Data Corporation
01.1986 - 10.1986

Secretary Receptionist

Kimbrough Business Systems
08.1984 - 01.1986

Service Desk Supervisor-Cashier Team Lead

Kmartcorp
05.1982 - 05.1984

Food Preparer-Server-Cashier

Dairy Queen
08.1980 - 05.1982

Waitress

Village Inn Pancake House
01.1979 - 08.1980

Some College (No Degree) - Pharmacy & Business

University of Wyoming

Bachelor of Fine Arts (BFA) -

Colorado State University

High School Diploma -

Loveland High School

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Bernadette Novak