Bernadette Ortiz
Jacksonville,Florida
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Team Lead
Target
Jacksonville
12.2018 - Current
- Conducted regular inventory audits to prevent stock discrepancies.
- Utilized point-of-sale systems accurately when processing transactions.
- Processed purchase orders for general merchandise items as needed.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed weekly sales data to determine future buying trends.
- Cleaned shelves, counters and tables to maintain organized store.
- Assigned tasks to staff members based on individual strengths and abilities.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Identified areas of improvement within the department and implemented corrective actions accordingly.
- Trained new employees on product knowledge, customer service standards, processes, and procedures.
- Engaged daily with store customers to gain insight and anticipate customer needs.
- Monitored inventory levels, identified discrepancies, and coordinated restocking activities.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Supervised team of associates in the daily operations of the store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled cash register operations including opening and closing procedures.
- Provided customer service support by addressing inquiries and resolving complaints.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Maintained a clean work environment through regular cleaning duties.
- Conducted monthly inventory audits to ensure accurate stock counts.
- Collaborated with other departments to coordinate promotional events.
Education
High School Diploma -
Sandalwood High School
Jacksonville 06-2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursPaid time offWork from home optionLanguages
English
Native language
Spanish
Intermediate (B1)
B1
Timeline
Team Lead
Target
12.2018 - 03.2025
High School Diploma -
Sandalwood High School
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