Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bernadette Ortiz

Ohkay Owingeh,NM

Summary

Dynamic Service Coordinator with a proven track record at AmberCare Home Health, excelling in client advocacy and complaint resolution. Skilled in effective communication and accurate recordkeeping, I enhanced client satisfaction through proactive relationship building and efficient service delivery, ensuring a seamless experience for clients and caregivers alike.

Overview

16
16
years of professional experience

Work History

Service Coordinator

Ambercare Home Health
06.2023 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and caregivers.
  • Resolved clients complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.

Service Coordinator

Addus Home Health Care
09.2015 - 01.2021
  • Resolved client complaints and issues to drive satisfaction and loyalty.
  • Organized training sessions for staff, raising quality of client service provided.
  • Enhanced client satisfaction by promptly addressing inquire
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
  • Coordinated with field staff to resolve service problems and boost client satisfaction.

Home Health Aide

Addus Home Health Care
08.2009 - 01.2015
  • Improved client well-being by providing compassionate and attentive personal care services.
  • Assisted client with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported client '' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted client in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Provided client with assistance in completing daily tasks, reducing daily burden on family members.
  • Built strong relationships with patients and their families through open communication and empathetic listening skills.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Assisted client with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Education

No Degree - Billing & Coding

San Juan College
Farmington, NM

Skills

  • Effective phone communication
  • Client advocacy
  • Notetaking and documentation
  • Scheduling and planning
  • Client relationship building
  • Exceptional communication
  • Client support
  • Client & caregiver process
  • Complaint handling
  • Telephone communication
  • Individualized service plans (IPOC's)

Languages

Spanish

Timeline

Service Coordinator

Ambercare Home Health
06.2023 - Current

Service Coordinator

Addus Home Health Care
09.2015 - 01.2021

Home Health Aide

Addus Home Health Care
08.2009 - 01.2015

No Degree - Billing & Coding

San Juan College

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