Bernadette Ortiz-Semchuk
Fresno,California
Summary
Service Minded Reliable Strong Communicator Office Management Team Building Customer Relations 24 years of successful experience in Business and Property Management. Recognized consistently for performance excellence and contributions to success in Business and Property Management Industry and Customer Service industry. Strengths in Organization, Team Building, Communicating and Strong eye for detail and highly skilled in Business Acumen backed by training in Business Administration. Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Smooth and professional Executive Assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives. Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Overview
26
26
years of professional experience
Work History
Executive Administrative Assistant
Sally Beauty Holdings Inc.
09.2023 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Led staff and vendors in providing high level of service for owner and guests.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Facilitated the transition from manual to digital record-keeping, reducing paper waste and increasing data security.
Key Holder Manager
Kirkland's Home Store
09.2022 - 03.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Evaluated trends to understand competitive environments and assess current strategies
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Followed Strict Laws enforced by California Secretary of State
- Used coordination and planning skills to achieve results according to schedule
- Compared vendor prices and negotiated for optimal savings
- Managed office operations while scheduling appointments for department managers
- Coached new hires on company processes
- Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Maintained computer and physical filing systems
- Managed budgets and initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Independent Contractor/Consulting
Self Employed Services
09.2016 - 01.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Evaluated trends to understand competitive environments and assess current strategies
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Followed Strict Laws enforced by California Secretary of State
- Used coordination and planning skills to achieve results according to schedule
- Compared vendor prices and negotiated for optimal savings
- Managed office operations while scheduling appointments for department managers
- Coached new hires on company processes
- Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Maintained computer and physical filing systems
- Managed budgets and initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Regional Property Manager
Manco Abbott, Inc
02.1998 - 08.2016
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight
- Negotiated vendor contracts and presented to owners for approval
- Responded to escalated resident concerns and issues and monitored resolution
- Developed annual operating budgets and forecasts, as well as sales, marketing plans, and operational goals
- Managed portfolio according to approved budgeted parameters
- Analyzed and evaluated monthly and quarterly financial statements
- Maximized rental income while minimizing expenses through effective planning and control
- Administered property-related budgets, reviewed invoices and tracked costs
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations
- Identified and addressed potential safety issues and liability concerns
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
- Created reports, recorded contracts, and kept employee records in corporate database and accounting software
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities
- Inspected community common areas, apartment units, and model appearance to address problems
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices
- Communicated effectively with owners, residents and on-site associates
- Managed operations and leasing of upscale community of nearly 1200 executive apartment homes
- Audited files and reported any issues requiring follow-up to program manager.
Education
Associate of Arts - Business Administration/Criminology
Clovis Community College
01.2025
Skills
- Deadline Adherence
- Estimations and Quotes
- Measurement and Calculation Accuracy
- Microsoft Office
- Project Management
- Outstanding Customer Service
- Training & Development
- Adaptability
- Expense Reporting
- Customer Service
- Information confidentiality
- File Management
- Calendar Management
- Process Improvement
- Documentation And Reporting
- Document Preparation
- Spreadsheet tracking
- Quality Control
- Business Correspondence
- Executive Support
- Meticulous attention to detail
- Phone Etiquette
- Professional and mature
- Strong Problem Solver
- Filing and data archiving
- Strategic Planning
- Multi-line phone proficiency
- Database Management
- Conflict Management
- AR/AP
- Proofreading
- Staff Management
City
Fresno
State
California
Hobbies and Interests
- Competitive Golf
- Gardening
- Reading
Timeline
Executive Administrative Assistant
Sally Beauty Holdings Inc.
09.2023 - Current
Key Holder Manager
Kirkland's Home Store
09.2022 - 03.2023
Independent Contractor/Consulting
Self Employed Services
09.2016 - 01.2022
Regional Property Manager
Manco Abbott, Inc
02.1998 - 08.2016
Associate of Arts - Business Administration/Criminology
Clovis Community College
Similar Profiles
Jay PerezJay Perez
Store Manager at Sally Beauty- Sally Beauty Holdings Inc.Store Manager at Sally Beauty- Sally Beauty Holdings Inc.
MELISSA WINTERSMELISSA WINTERS
Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.
LISA SULLIVANLISA SULLIVAN
Senior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems GroupSenior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems Group
Brianna BrownBrianna Brown
Color Consultant at Sally Beauty Holdings Inc.Color Consultant at Sally Beauty Holdings Inc.
Layla HaskinsLayla Haskins
Head Department Administrator at Wild Water Adventure ParkHead Department Administrator at Wild Water Adventure Park