Bernadette Melk
San Felipe,NM
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations at Dollar Tree. Excelled in team motivation and customer rapport, significantly improving store environment and efficiency. Skilled in employee training and vendor management, fostering a collaborative and high-performing team culture. Achieved notable accuracy in financial transactions, demonstrating exceptional multitasking and reliability.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dollar Tree Distribution Center
10.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cage Cashier
Santa Ana Star Casino
04.2022 - 02.2024
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Assistant Manager
Dollar Tree
10.2019 - 04.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma - Office Administration
Albuquerque Job Corps
Albuquerque, NM01.2014
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Schedule oversight
- Orientating and training
- Closing oversight
- Customer service and satisfaction
- Employee engagement
- Multitasking
- Team building
- Reliability
- Employee Training
- Vendor Management
Timeline
Assistant Manager
Dollar Tree Distribution Center
10.2023 - 11.2024
Cage Cashier
Santa Ana Star Casino
04.2022 - 02.2024
Assistant Manager
Dollar Tree
10.2019 - 04.2022
High School Diploma - Office Administration
Albuquerque Job Corps
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