Bernadette Perry
Lowell,MA
Summary
Dynamic and dependable professional with a strong background in customer service and client relationship management. At Broadway Pizza And Grill, I enhanced customer satisfaction through timely deliveries and effective communication. Skilled in time management and trained new staff, ensuring high standards of service and operational efficiency. Valid driver's license and a positive attitude drive my success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
Work History
Delivery Driver
Broadway Pizza And Grill
08.2021 - Current
- Ensured timely and accurate deliveries across designated routes.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with dispatch to optimize delivery schedules and resolve issues.
- Managed inventory and processed returns efficiently during delivery operations.
- Trained new drivers on company policies, safety protocols, and route navigation techniques.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Program Advocate
Lowell Transitional Living Center
05.2017 - 06.2021
- Facilitated client access to essential resources and support services.
- Collaborated with multidisciplinary teams to develop individualized service plans.
- Advocated for client rights and needs in various settings, enhancing overall care quality.
- Conducted regular assessments to identify barriers and recommend actionable solutions.
- Mentored new staff on best practices in client advocacy and service delivery.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
Maid
Marion's Maid Service
02.2001 - 03.2006
- Led team to maintain high cleanliness standards across residential properties.
- Trained new staff on efficient cleaning techniques and safety protocols.
- Implemented systematic approach to inventory management for cleaning supplies.
- Developed customized cleaning plans based on client preferences and needs.
- Resolved client inquiries promptly, fostering strong relationships and repeat business.
- Streamlined workflow processes to enhance time management and service delivery.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
Wait Staff Member
Contemporary Cafe Disney
01.1995 - 02.2000
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed dining area cleanliness and organization during high-volume shifts.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Trained new team members on service protocols and menu knowledge.
- Implemented process improvements that enhanced overall service efficiency during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
High School Diploma -
Lowell High School
Lowell, MA06-1980
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Client relationship management
Timeline
Delivery Driver
Broadway Pizza And Grill
08.2021 - Current
Program Advocate
Lowell Transitional Living Center
05.2017 - 06.2021
Maid
Marion's Maid Service
02.2001 - 03.2006
Wait Staff Member
Contemporary Cafe Disney
01.1995 - 02.2000
High School Diploma -
Lowell High School