Bernadette Petersen
Colorado Springs,Colorado
Summary
Dynamic and adaptable professional wit a strong commitment to delivering high-quality work and swiftly overcoming new challenges. Demonstrates exceptional problem-solving skills and a proven track record of building and maintaining strong relationships with clients and team members. Dedicated to supporting team success and achieving positive outcomes. Highly motivated self-starter with outstanding interpersonal and supervisory skills, and a meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Regional Operations Manager
Advantage Military Sales
04.2023 - 09.2024
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Responsible in overseeing and directing activities of 6 Retail Supervisors and 40+ Sales Merchandisers covering 24 states within the U.S. Military Division.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Maintain excellent, high-performing teams and proactively ensure client KPIs are executed consistently by addressing retail issues on an ongoing basis. Oversee effective and efficient retail routing, and approve all related routing decisions for an assigned region.
- Develop people through training and direct organizational and team development initiatives using performance management tools, including performance reviews, in-store assessments, individual associate development plans, and succession planning documentation.
- Maintain working knowledge of company systems, including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Retail Sales Manager
Advantage Military Sales
01.2021 - 04.2023
- Mentored employees in dealing with complicated sales and complex issues.
- Positively impacted product relevance through distribution, merchandising, and display techniques.
- Led employee performance evaluations.
- Minimized financial discrepancies by accurately reviewing monthly salvage.
- Supervised and trained associates.
- Maintaining open communication with direct associates, colleagues, supervisors, and store personnel.
- Manage inventory for display periods and seasonal products.
Sales Representative
Acosta Military Sales
Colorado Springs, Colorado
06.2016 - 01.2021
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Presented products and services to store management to meet client needs.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements during promotional periods.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Trained merchandisers on inventory practices, POS systems, and product knowledge.
- Traveled to multiple stores to work with merchandisers, order additional/seasonal items, and assisted with resets.
Cake Decorator and Deli Associate
Military Deli And Bakery Services
Travis AFB, CA
02.2015 - 08.2016
- Created custom cakes for special occasions, such as weddings and birthdays.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Formulated designs based on customer specifications.
- Assisted customers in selecting appropriate cake designs for their events.
- Ensured all tools were sanitized prior to beginning each project.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Incorporated creative elements into cake designs as requested by clients.
- Cleaned work area after completing each project for sanitation purposes.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
Education
High School Diploma -
Milpitas High School
Milpitas, CASkills
- Detailed oriented
- Self-starter
- Team player
- Exceptional multi-tasker
- Maintenance Scheduling
- Expense Tracking
- Outstanding communication skills
- Inventory Monitoring
- Knowledge of performance tracking
- Sales Coaching
- Client Relationship Management
- Solution selling
- KPI analysis
- Sales team training
- Rapport and relationship building
Timeline
Regional Operations Manager
Advantage Military Sales
04.2023 - 09.2024
Retail Sales Manager
Advantage Military Sales
01.2021 - 04.2023
Sales Representative
Acosta Military Sales
06.2016 - 01.2021
Cake Decorator and Deli Associate
Military Deli And Bakery Services
02.2015 - 08.2016
High School Diploma -
Milpitas High School
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