Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Availability
Work Preference
Quote
Timeline
Bartender

Bernadette Rees

Server
Maryville,TN

Summary

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

22
22
years of professional experience

Work History

Operations Associate

Nature's True ReLeaf
Tampa, FL
02.2023 - 06.2024
  • Conducted regular quality assurance checks on products prior to shipment.
  • Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
  • Participated in team meetings focused on identifying opportunities for process optimization.
  • Assisted in the development and implementation of standard operating procedures (SOPs) for various tasks.
  • Coordinated logistics for product distribution, optimizing delivery schedules to meet customer demands.
  • Managed inventory levels to ensure optimal stock availability for ongoing operations.
  • Supported management in strategic planning and decision-making processes.
  • Conducted quality control checks to maintain standards and meet compliance requirements.
  • Facilitated communication between departments to ensure smooth execution of operational activities.
  • Maintained positive working relationship with fellow staff and management.
  • Broke down boxes for garbage and recycling.

In-Home Nanny

The Walecka Family
Las Vegas, NV
03.2018 - 10.2022
  • Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
  • Organized age-appropriate educational activities to stimulate learning and development.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Transported children to school, appointments, extracurricular activities, and outings.
  • Created an atmosphere that was conducive to learning through positive reinforcement techniques.
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Maintained records of daily observations and information regarding child's activities and behavior.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Read books aloud to promote language development skills and imagination growth.
  • Encouraged good manners among children by modeling appropriate behavior.
  • Taught basic hygiene habits such as hand washing and brushing teeth.
  • Facilitated social interaction between siblings by organizing games or other activities.
  • Provided comfort when needed through hugs or words of encouragement.
  • Enforced discipline in a respectful manner consistent with parental expectations.
  • Promoted healthy eating habits by introducing nutritious snacks throughout the day.
  • Adapted teaching methods based on individual needs of each child.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Regulated children's schedules to balance rest, learning and play.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Collaborated with parents to establish and adjust behavior management strategies.
  • Administered first aid and medication as needed, ensuring child safety and well-being.
  • Negotiated conflicts among children, teaching problem-solving and communication skills.
  • Developed creative and educational games to stimulate cognitive and emotional growth.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Led hands-on activities consistent with child's interests and skills.

Server

Buffalo Wild Wings
Las Vegas, NV
06.2017 - 12.2017
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Set up tables in between patrons to reduce wait times.

Returns Processor

Amazon
Las Vegas, NV
06.2016 - 02.2017
  • Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
  • Processed damaged goods and coordinated with vendors for replacements or repairs.
  • Received, logged, and tracked all returned items according to established procedures.
  • Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
  • Adhered to safety protocol when handling hazardous materials such as chemicals, liquids.
  • Researched product defects using online resources and customer feedback to identify potential solutions.
  • Maintained inventory of all returned items by recording data into a computerized system.
  • Performed quality control checks on returned merchandise before restocking shelves or disposing of it properly.
  • Complied with all applicable laws pertaining to product recalls and other related matters.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Worked with team members to facilitate efficient returns and provide outstanding customer service.
  • Attached identifying tags to track returned items and put back into re-saleable stock.
  • Input clear customer account notes in internal computer systems to document return reasons.
  • Attached identifying tags to track returned items and put back into stock.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Rotated through various departments to meet demands of business.

Outbound Warehouse Associate

Amazon
Indianapolis, IN
11.2013 - 06.2016
  • Maintained cleanliness of work area and equipment.
  • Loaded trucks with outgoing shipments in a timely manner.
  • Operated manual pallet jacks to move materials within the warehouse facility.
  • Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
  • Inspected material handling equipment for safety prior to use.
  • Followed all safety guidelines when operating forklifts or other powered industrial trucks.
  • Worked collaboratively with team members to achieve common goals and objectives.
  • Communicated effectively with supervisors, coworkers, vendors.
  • Attended training sessions as required by management.
  • Executed special projects as assigned by supervisor.
  • Implemented new processes or procedures as directed.
  • Adhered strictly to all company policies and regulations.
  • Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
  • Compared and verified identifying information of outgoing shipments.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.

Banquet and Restaurant Server

Dave & Buster's
Castleton, IN
03.2015 - 03.2016
  • Provided friendly and attentive service to all customers.
  • Anticipated customer needs and responded promptly to guest inquiries or requests.
  • Assisted in setting up banquet rooms for special events according to instructions from management.
  • Ensured that all dining areas were clean, well maintained, and properly stocked with supplies.
  • Maintained a positive attitude while interacting with customers as well as other staff members.
  • Delivered orders accurately, efficiently, and within a timely manner.
  • Processed payments using cash registers or POS systems.
  • Adhered to all safety regulations when handling hot plates or trays of food.
  • Managed multiple tables at once by taking orders quickly and accurately.
  • Informed customers of daily specials in an informative and enthusiastic manner.
  • Performed opening and closing duties such as restocking condiments, cleaning work stations.
  • Checked IDs for alcohol purchases in compliance with state laws.
  • Arranged table settings prior to customer arrival including silverware placement and linen napkins folding.
  • Replenished beverages throughout the meal period as needed by guests.
  • Demonstrated knowledge of menu items including ingredients, preparation methods, presentation techniques, portion sizes, flavor profiles and pricing options.
  • Collaborated with other servers to ensure efficient service during peak hours.
  • Responded professionally to customer complaints or concerns in a timely fashion.
  • Provided exceptional service to high volume of daily customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Server Trainer

Buffalo Wild Wings
Noblesville, IN
06.2008 - 06.2014
  • Conducted hands-on workshops to demonstrate server features and functions to trainees.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Assisted with troubleshooting network issues related to servers.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Coached staff members on best practices for optimizing server performance levels.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
  • Ensured all safety protocols were followed while using equipment during demonstrations.
  • Encouraged team collaboration among participants throughout the course duration.
  • Reviewed technical manuals and documents prior to classes starting.
  • Provided exceptional service to high volume of daily customers.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Worked directly with servers for many shifts during training process.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
  • Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
  • Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
  • Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
  • Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Collaborated with management to identify training needs and develop strategies for continuous improvement.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.

Purchasing Expeditor

Quartermaster Inc.
Cerritos, CA
12.2006 - 06.2008
  • Ensured that goods received were as per purchase order requirements.
  • Inspected items received against packing list, bill of lading, invoice prior to acceptance.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Monitored inventory levels for accuracy and restocked when necessary.
  • Verified purchase orders, invoices and packing slips for correctness.
  • Coordinated with warehouses to ensure that items are properly located in the correct areas prior to shipment.
  • Inspected quality assurance of products before they were shipped out to customers.
  • Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
  • Managed movement of materials and product through production.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.

Automated Logistical Specialist (92A)

U.S. Army National Guard-Washington State
Fort Bragg, NC
02.2002 - 01.2005
  • Conducted regular physical inventories to ensure accuracy of records.
  • Organized storage areas for efficient retrieval of materials.
  • Assisted in loading and unloading shipments from trucks and other vehicles.
  • Managed the shipping, receiving process for incoming, outgoing materials.
  • Ensured that orders were placed in accordance with government regulations and policies.
  • Processed requisitions for equipment, parts, and services through appropriate channels.
  • Identified discrepancies between actual inventory counts and computer records.
  • Resolved problems related to ordering, receiving, stocking, issuing, shipping or transporting supplies.
  • Performed maintenance checks on vehicles used to transport supplies.
  • Verified accuracy of documents prior to approving deliveries.
  • Inspected equipment for wear, specifications adherence and issues.
  • Completed or assisted with difficult or skilled tasks.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Checked loaded materials compared to work orders for correctness.

Education

GED -

Tucker Vo-Tech
Marion, IN
01-2001

Associate of Applied Science - Early Childhood Education and Care

College of Southern Nevada
Las Vegas, NV

Skills

  • Order Management
  • Guest Engagement
  • Team member support
  • Exceptional customer service
  • Cash Handling
  • Sales expertise
  • Service prioritization
  • Order Accuracy
  • Suggestive Selling
  • Strong Work Ethic
  • Point of sale operation
  • Server training
  • Specials promotion
  • Positive and professional
  • Buffet setup and takedown
  • Allergy awareness
  • Menu Memorization
  • High-volume dining

Accomplishments

  • Army Achievement Medal (Jan 2004)
  • Armed Forces Reserve Medal and Mobilization OIFOEF
  • Army Service Ribbon
  • Global War on Terrorism Service Medal
  • National Defense Service Medal

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceCompany Culture401k match

Quote

"I love those who can smile in trouble, who can get her strength from distress, and grow brave by reflection. 'Tos the business of little minds to shrink, but those who's heart is firm, and who's conscience approves their conduct , will pursue their prinicples unto death."
Leonardo Da Vinci

Timeline

Operations Associate

Nature's True ReLeaf
02.2023 - 06.2024

In-Home Nanny

The Walecka Family
03.2018 - 10.2022

Server

Buffalo Wild Wings
06.2017 - 12.2017

Returns Processor

Amazon
06.2016 - 02.2017

Banquet and Restaurant Server

Dave & Buster's
03.2015 - 03.2016

Outbound Warehouse Associate

Amazon
11.2013 - 06.2016

Server Trainer

Buffalo Wild Wings
06.2008 - 06.2014

Purchasing Expeditor

Quartermaster Inc.
12.2006 - 06.2008

Automated Logistical Specialist (92A)

U.S. Army National Guard-Washington State
02.2002 - 01.2005

GED -

Tucker Vo-Tech

Associate of Applied Science - Early Childhood Education and Care

College of Southern Nevada

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