Summary
Overview
Work History
Education
Skills
Skill Sets
References
Timeline
AdministrativeAssistant
Bernadette Roberts

Bernadette Roberts

Summary

High-performing Manager with over 20years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

23
23
years of professional experience

Work History

District Manager

Trufit Athletic Club
01.2019 - 01.2021
  • Operated 5 locations within my district position, and over 200 PT employees; maintained operating standards, achieved desired revenue and production results (exceeded net income on quarterly/annual basis
  • Measurement Standards, Profit & Financial Revenue, Operations, Management/Leadership, Administration/Organizational SOP, and Development of Location/Staff
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Coached, developed and motivated team to achieve revenue goals
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Securing all financial performance goals, attainment of budget sales and profit goals through development of growth.
  • Supported programs and promotions to generate current sales leads for optimum new growth
  • Continuously monitor the business and financial results and develop meaningful action plans to improve performance of the District/Region
  • Conducted weekly Team meetings, bi-weekly 1 on 1 meetings, as well as developed and kicked off PT New Playbook for success.

Department Manager

Crunch Fitness
01.2016 - 01.2019
  • Grew department's team and sales with hiring and training of talented individuals.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

HR Manager

Bradco
01.2010 - 01.2016
  • Managed full-cycle human resource operational activities to maximize HR employee performance such as: recruitment and onboarding, employee relations, performance management, training and development, benefits administration, Federal/State Compliance Laws, employee engagement
  • Managed and Implemented HRIS Systems, employee labor laws; FMLA/ADA/EDD/Affirmative Action/Workers Compensation, HR Compliances, Organization Structure & New Hire Implementation, and Safety/SOP/OSHA Requirements.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.

Branch Manager

ManPower Int.
01.2004 - 01.2006
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability
  • Managed staff scheduling, hiring and training processes
  • Developed recruitment strategies to attract and retain top talent
  • Discussed openings with department managers, as well as desired characteristics and qualifications in candidates
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity
  • Coordinated career fairs, open houses, and other events to increase visibility of the company's brand in the region
  • Developed and Managed a team of recruiters responsible for sourcing, interviewing, and hiring qualified applicants.

Onsite Recruiting Manager/HR Assistant

Sandisk Corp.
01.1998 - 01.2002
  • Managed, lead and oversaw all recruiting efforts for our corporate internal client onsite; temporary employees' count was over 200 with weekly hiring needs within various internal departments
  • Created job postings for various roles across multiple disciplines and platforms
  • Hired within the company as an HR Assistant within 1 year
  • Supported the HR division with programs, and services related to HR such as: documenting grievances, terminations, absences, performance reports, compensation, and benefits, managed tasks related to recruiting, interviewing, hiring, payroll, benefits, training of new hires and employees, talent management, and coordination of meetings within various department heads

Education

BS - Sports Health Science

San Jose State University

National Academy of Sports Medicine

Skills

  • HR Management
  • Operational Management
  • Client Management
  • Sales Development
  • Financial Oversight
  • Employee Development
  • Business Development
  • Process Improvement
  • Strategic Planning
  • Training and Development

Skill Sets

  • Operational Management - Data Processing, Product Development, Risk Analysis, Strategic Planning, Budget Management, Staff Management, Time Management
  • Client Management - Product Knowledge, Negotiation, Sales Forecasting, Solution Resolution
  • HR Management - Recruitment and Onboarding, Employee Relations, Performance Management, Training and Development, Benefits Administration, Federal/State Compliance Laws, Employee Engagement
  • Application Skills: MS Office, HRIS, Google Drive, Operating Systems, Social Media Platforms, Programming/Coding, Data Science & Analysis, Database Management, Enterprise Systems, CRM Tools

References

References available upon request.

Timeline

District Manager

Trufit Athletic Club
01.2019 - 01.2021

Department Manager

Crunch Fitness
01.2016 - 01.2019

HR Manager

Bradco
01.2010 - 01.2016

Branch Manager

ManPower Int.
01.2004 - 01.2006

Onsite Recruiting Manager/HR Assistant

Sandisk Corp.
01.1998 - 01.2002

BS - Sports Health Science

San Jose State University

National Academy of Sports Medicine

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Bernadette Roberts