Bernadette Roger
Mobile,AL
Overview
23
23
years of professional experience
Work History
Aviation Painter
Maas Aviation
Mobile, AL
08.2019 - 02.2024
- Operate hangar controls, painting equipment and tooling
- Handle technical references and documentation of completed work
- Maintain quality control/satisfaction standards
- FOD Prevention control and housekeeping
- Use of mobile/aircraft access equipment
- Aircraft painting, special effects, masking
- Surface preparation, paint mixing, layout and application
- Decorative adhesives and special effects
- Installation of mandatory and technical markings.
Customer Service
Daily Advertiser
Lafayette, LA
01.2009 - 10.2018
- Newspaper Route Carrier Daily Delivery Route
- Assembly and distribution of papers
- Customer Service
- Maintain all business documents for sub-contractor.
Front Desk Agent
Holiday Inn Suites
Lafayette, LA
01.2014 - 01.2015
- Sound customer service skills and commitment to utmost customer satisfaction
- Maintaining secrecy in the hotel documentation, transactions and handling monetary transactions
- Extensive knowledge of basic accounting methods
- Coordinating in the work of different departments and guiding co-workers towards better performance
- Handling phone call and answering the customer queries and trying to resolve customer complaints
- Worked with computer system to make reservations and all daily reporting functions.
Medical Billing/Patient Solutions Representative
The Shumacher Group
Lafayette, LA
01.2011 - 01.2013
- Work with customer service professionals, responsible for managing state-wide accounts
- Filing medical insurance claims and collections
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Sales Clerk
Daily Advertiser
Lafayette, LA
01.2010 - 01.2011
- Merchandise Display, Cashier & Clerical
- Worked entailed organizing and displaying merchandise, overseeing employees, cashier and clerical duties
- Managed remote drop-off location.
Customer Service Representative
Nucomm International Call Center
Lafayette, LA
01.2007 - 01.2009
- Internet, Cable and Phone Customer Service
- Managed large daily volume of customer support calls providing resolution and satisfactory customer service
- Received outstanding customer service satisfactory reports and reviews.
Sales and Customer Service
Nucomm International Call Center
Carencro, LA
01.2007 - 01.2009
- Retail Sales and Customer Service
- Promoted to management position
- Customer service and accounting services.
Executive Secretary
Double D Ranch
Eunice, LA
01.2001 - 01.2006
- Managed Daily Operations
- Bookkeeping
- Scheduling
- Marketing and public relations.
Education
High School Diploma -
Carencro High School
Lafayette, LA05-1992
Some College (No Degree) -
Colorado University College Online
Skills
- Invoicing
- Invoice
- Medical Billing
- Answering
- Problem-solving aptitude
- Active Listening
- Excellent Communication
- Time Management
- Time management abilities
- Written Communication
- Multitasking
- Problem-solving abilities
- Professionalism
- Organizational Skills
- Health assessments
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Report Generation
- Information Security
- Account Management
- Customer Service
- Customer Satisfaction
- Appointment Scheduling
- Follow-up skills
- Credit card processing
- Clerical Duties
- Cashier Duties
- Account Management
- Delivery Management
- Merchandise Display
Personal Information
Title: Customer Service - Technical Support
Languages
English
Full Professional
Experienced Customer Service Professional Seeking Remote Role
A dedicated customer service professional with a diverse background in medical billing, newspaper delivery, and retail sales. Seeking to leverage my skills and experience in a remote customer service. role. Known for my ability to manage accounts, provide excellent customer service, and maintain businesses documents.
Timeline
Aviation Painter
Maas Aviation
08.2019 - 02.2024
Front Desk Agent
Holiday Inn Suites
01.2014 - 01.2015
Medical Billing/Patient Solutions Representative
The Shumacher Group
01.2011 - 01.2013
Sales Clerk
Daily Advertiser
01.2010 - 01.2011
Customer Service
Daily Advertiser
01.2009 - 10.2018
Customer Service Representative
Nucomm International Call Center
01.2007 - 01.2009
Sales and Customer Service
Nucomm International Call Center
01.2007 - 01.2009
Executive Secretary
Double D Ranch
01.2001 - 01.2006
High School Diploma -
Carencro High School
Some College (No Degree) -
Colorado University College Online
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