Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bernadette Sanchez

Fort Lauderdale

Summary

Dedicated professional with strong customer service skills and a focus on inventory management. Proven ability to enhance customer experiences and ensure product availability.

Overview

20
20
years of professional experience

Work History

Grocery Shopper

Wal-Mart Supercenter
Margate
10.2024 - 07.2025
  • Selected and collected grocery items based on customer orders.
  • Navigated store layouts to efficiently locate products for shoppers.
  • Assisted customers with product inquiries and store navigation.
  • Packaged groceries securely for safe transport and delivery.
  • Maintained cleanliness and organization of shopping areas and carts.
  • Followed safety protocols while handling food products and equipment.
  • Contributed to a positive shopping experience by providing friendly service.
  • Provided customer service to shoppers by answering questions about product locations, prices, and availability.
  • Maintained cleanliness of the grocery store aisles and displays.

Cashier

7-11 Franchise
Tamarac
09.2024 - 11.2024
  • Processed customer transactions efficiently at a busy convenience store.
  • Maintained accurate cash drawer and balanced daily sales.
  • Assisted customers with product inquiries and recommendations.
  • Stocked shelves and organized merchandise for easy access.
  • Handled returns and exchanges according to store policies.
  • Promoted loyalty programs to enhance customer engagement.
  • Ensured cleanliness and orderliness of the checkout area.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Deli Clerk

Tony's Fine Foods
Prospect Heights
02.2023 - 08.2024
  • Prepared deli products according to company guidelines and customer preferences.
  • Assisted customers with product selections and answered questions about offerings.
  • Maintained cleanliness and organization of deli counters and display cases.
  • Operated slicing machines and scales to prepare various meats and cheeses.
  • Stocked inventory shelves with fresh products, ensuring proper rotation.
  • Collaborated with team members to fulfill large catering orders efficiently.
  • Monitored food safety standards to ensure compliance with health regulations.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.

Catering Supervisor

Corner Bakery Cafe
Skokie
01.2013 - 08.2019
  • Coordinated catering events from planning to execution with attention to detail.
  • Managed inventory of food and supplies, ensuring timely replenishment.
  • Supervised team members during events, providing guidance and support.
  • Collaborated with clients to customize menus based on preferences and dietary needs.
  • Implemented health and safety standards in food preparation and service areas.
  • Trained new staff on catering procedures and customer service expectations.
  • Monitored service quality during events, addressing issues as they arose.
  • Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
  • Ensured compliance with health and safety regulations while preparing food items for banquets or other events.

Shift Leader

Burger King
Glenview
06.2005 - 11.2012
  • Supervised team members during shifts to ensure operational efficiency.
  • Managed inventory levels and organized stock for easy access.
  • Trained new employees on company policies and procedures.
  • Assisted in scheduling staff to maintain adequate coverage.
  • Monitored service quality and addressed customer inquiries promptly.
  • Implemented safety protocols to maintain a secure work environment.
  • Conducted regular team meetings to discuss performance and expectations.
  • Collaborated with management to improve workflow processes regularly.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.

Education

High School Diploma -

Carl Schurz High School
Chicago
06-1998

Skills

  • Product selection
  • Store navigation
  • Cash handling
  • Food safety
  • Inventory management
  • Customer relationship management
  • Team collaboration
  • Merchandise organization
  • Event coordination
  • Problem solving
  • Effective communication
  • Time management
  • Leadership experience
  • Staff training
  • Store maintenance

References

References available upon request.

Timeline

Grocery Shopper

Wal-Mart Supercenter
10.2024 - 07.2025

Cashier

7-11 Franchise
09.2024 - 11.2024

Deli Clerk

Tony's Fine Foods
02.2023 - 08.2024

Catering Supervisor

Corner Bakery Cafe
01.2013 - 08.2019

Shift Leader

Burger King
06.2005 - 11.2012

High School Diploma -

Carl Schurz High School

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