Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bernadette Sivak

West Mifflin,PA

Summary

Experienced retail worker with prepared for customer service roles with strong cash handling and other transaction skills. Focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in customer interaction, and point-of-sale systems. Known for positive attitude and strong work ethic in busy retail environments.

Overview

43
43
years of professional experience

Work History

Senior Quality Assurance Analyst

Giant Eagle
05.2015 - 06.2023
  • Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
  • Improved customer satisfaction with software products by conducting thorough usability tests.
  • Created test cases and test scripts to maintain cohesive team approach to product development.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Mentored junior QA analysts, fostering a culture of continuous improvement and knowledge sharing within the team.

Cashier, Customer Service, Payroll

Giant Eagle
07.1980 - 05.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Retail Support Specialist

Giant Eagle
05.2007 - 04.2015
  • Ensured compliance with industry regulations and company policies by consistently updating training materials to reflect current standards.
  • Created engaging learning materials that catered to diverse learning preferences, increasing comprehension levels among participants.
  • Enhanced employee performance by designing and delivering targeted training programs.
  • Served as a subject matter expert within the organization, providing guidance to colleagues on various support processes and procedures.
  • Maintained detailed records of all completed training sessions, ensuring accurate documentation for future reference or audits purposes.
  • Taught new team members correct procedures for all areas of operations.
  • Provided coaching and mentoring to employees.

Help Desk Support Specialist

Giant Eagle
05.2000 - 05.2007
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
  • Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
  • Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
  • Collaborated with IT team members to develop comprehensive solutions for complex problems.
  • Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
  • Managed high call volume, maintaining professionalism and patience while addressing customer concerns.

Education

High School Diploma -

St Thomas
Braddock, PA

Certificate of Technical Studies - Help Desk Analyst

Community College of Allegheny County
Pittsburgh, PA

Cosmetology Degree -

Forbes Trail Technical School
Monroeville, PA

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Cash handling accuracy
  • Reliable and responsible
  • Payment processing
  • Flexible hours
  • Point of sale systems
  • Retail transactions processing
  • Friendly and helpful
  • Engaging with diverse customers
  • Positive customer engagement

Accomplishments

Accomplishments through the years:

  • Store -Entry Level of Retail - Store Associate/Cashier: Mastering the foundational skills in customer service, processing transactions at the register.
  • Store -Customer Service /Cash Office /Key Holder -with experience I then took on more responsibility within other areas such as Customer Service Desk, Cash Office, Front End Coordinator and Pay Roll Department.
  • Corporate Office - I used my on -the-floor experience and moved onto corporate roles: Help Center - Analyst to Sr. Analyst . Retail Support Specialist
  • Sr. QA analyst

Timeline

Senior Quality Assurance Analyst

Giant Eagle
05.2015 - 06.2023

Retail Support Specialist

Giant Eagle
05.2007 - 04.2015

Help Desk Support Specialist

Giant Eagle
05.2000 - 05.2007

Cashier, Customer Service, Payroll

Giant Eagle
07.1980 - 05.2015

High School Diploma -

St Thomas

Certificate of Technical Studies - Help Desk Analyst

Community College of Allegheny County

Cosmetology Degree -

Forbes Trail Technical School

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Bernadette Sivak