Websites
Overview
Summary
Skills
Work History
EDI Transactions
Software
Conferences
Certification
Education
Volunteer Experience
Languages
Timeline
CustomerServiceRepresentative
Bernadette Tulao-Crigler

Bernadette Tulao-Crigler

Ex-Zappos EDI | Real Estate Consultant, REALTOR®
Las Vegas,NV

Overview

20
20
years of professional experience
1
1

License

Summary

Resourceful, creative professional with a detail-oriented, pragmatic approach to operations. Naturally curious and a quick learner, experienced in negotiations, technical writing, copywriting, analysis, UI design, functional and business requirements, and vendor migration. I enjoy autonomous work, yet I am collaborative with cross-functional teams, vendor partnerships, and client relationships. Bringing over 20 years of experience in eCommerce, Customer Service, Sales, EDI, and Supply Chain. Passionate in life-long learning, designing, and resolving efficiency challenges. I am eager to grow, and innovate in a dynamic technical role.

Skills

Problem-Solving

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Work History

Real Estate Consultant, REALTOR®, Owner

Keller Williams The Marketplace
Henderson, Nevada
10.2018 - Current
  • Cultivates long-lasting relationships beyond transaction -100% of business is from SOI, referrals, and repeat clients.
  • Manages entire sales transaction from negotiations to handoff of keys, collaborating with seller/buyer real estate teams, banks, lending teams, title, escrow, lawyers, inspectors, appraisers, photographers, vendors, and contractors for effective communication and on-time close of sale.
  • Prepares and presents comparative market analyses and buyer/seller guides, determining accurate property values, providing competitive seller pricing and informed buyer options.
  • Follows current market trends and industry news, providing insightful advice for important client decisions.
  • Assists clients with navigating complex real estate and legal documentation, ensuring smooth closing process, and quicker property sales at optimal prices.
  • Negotiates compensation and favorable deals for clients, leveraging market knowledge, strategies, strong communication skills, and providing guidance on home staging techniques.
  • Expertly utilizes online platforms for networking and marketing, including property promotions since 95% of buyers look online.
  • Nevada Real Estate License#: S.0185870

ECommerce Consultant (Remote)

Aspen Jay Boutique
Birchwood, Wisconsin
11.2017 - 11.2018
  • Collaborated with web developers and designers, creating seamless shopping experience across devices.
  • Monitored website, created content to showcase products, leading to increased brand awareness and sales growth.
  • Evaluated suppliers, maintaining cost controls and improving operations.

EDI Analyst, Manager

Zappos
Las Vegas, Nevada
08.2014 - 07.2017
  • Streamlined and automated workflows for team of six EDI specialists, coordinators, and analysts, allocating resources and implementing appropriate solutions.
  • Established KPIs, managed EDI projects, timelines, and budgets.
    Updated and published business rules, electronic document mappings, technical guidelines, and GS1-128 shipping label requirements used by internal and external software developers.
  • Drove operational efficiency and reduced costs, leveraging analytics tools/reports, improvement initiatives, and implementing data-driven decision processes.
  • Championed continuous improvement efforts for EDI team and Zapporo (ERP system), promoting best practices for processes, tools, and technologies.
  • Tested and aided launch of Vendor Scorecard, holding vendors accountable of procurement and fulfillment concerns.
  • Collaborated with Vendor Support, Logistics, and Accounts Payable, resolving shipping issues and invoice rejections.
  • Mentored team members for future leadership, developing strong company culture focused on collaboration and continuous learning opportunities.
  • Cultivated partnerships with 200+ external stakeholders, VANs, 3rd party network providers, maximizing business opportunities and extending network reach within industry.

EDI Specialist, Supervisor

Zappos
Las Vegas, Nevada
02.2011 - 08.2014
  • Oversaw daily operations, ensuring recovery of all EDI transactions.
  • Coordinated successful migration - 98% of 1800+ suppliers - from legacy systems to modernized system, and implemented EDI 855 and 860 documents using robust testing processes with 3rd- party EDI provider.
  • Constructed EDI process workflows, identifying necessary attributes and gap analysis between Amazon and Zappos systems.
  • Developed comprehensive documentation - SOPs (Standard Operating Procedures) for technical processes, facilitating knowledge transfer and improving team efficiency.
  • Created business rules and maintained EDI mappings, Vendor Guidelines, and GS1-128 requirements.
  • Utilized project management tools and managed EDI integration projects, meeting established timelines and milestones.
  • Served as EDI SME, liaising between Merchandising and Tech teams on projects requiring cross- functional expertise for successful outcomes.
  • Cross-trained Merchandising, Content, Vendor support, Logistics, and Fulfillment team members, maximizing team agility and performance.
  • Trained and onboarded vendors on Zapporo (ERP) dashboard and Vendor resources in coordination with Merchandising team.
  • Established electronic document failure automation processes and risk mitigation strategies with developers, safeguarding against potential operational challenges or disruptions.
  • Hired, trained, and evaluated team members.
  • Mentored under Sr. Manager of Retail Operations, serving as EDI Manager in their absence.

Sr. EDI Coordinator & Sr. Content Coordinator

Zappos
Henderson, Nevada
02.2008 - 02.2011
  • Balanced dual roles and competing priorities in EDI and Content teams for 2 years, consistently delivering high-quality performance.
  • Provided exceptional customer service, tracking documents, collaborating with merchandising, IT teams, VANs, EDI providers to resolve tech and procurement issues, ensuring uninterrupted operations and minimizing downtime.
  • Researched and created requirements for new in-house EDI-UI and new ERP, learning to read raw EDI data, creating process workflows for EDI and Content: product data information.
  • Collaborated with IT teams, VANs, EDI providers to resolve technical issues, ensuring uninterrupted operations and minimizing downtime.
  • Mentored Merchandising and Content departments on nuances of EDI coordination, empowering them with resolutions tools and techniques for overcoming EDI objections.
  • Liaised with stakeholders across various departments and began gathering requirements for new EDI initiatives and new ERP system.
  • Recruited, trained, and evaluated EDI Coordinators.
  • Created web content, supported marketing, and resolved product inventory issues for fashion, luxury, and couture apparel, footwear, and accessory brands such as Lacoste, Ralph Lauren, Stuart Weitzman, and Alexander McQueen.
  • Optimized web content for SEO, resulting in higher search rankings and increased user visibility.
  • Built relationships with trading partners and EDI providers, fostering collaboration and open dialogue to address any concerns.
  • Cross-trained at Amazon/Zappos warehouses to grasp processes and recognize challenges and gaps in supply chain and fulfillment processes.

EDI Transactions

ANSI X12, V4010

  • Retail: 810, 850, 855, 856, 860, 997
  • Transportation: familiar with 205, 210, 214

Software

Jira, Confluence

Asana, Wikipedia

Docusign, Canva

MS Office, Zendesk, Zoom

Familiar with SQL, SAP

Slack, Mailchimp, MLS

Apple iWork, Google Workspace

Adobe Acrobat, Photoshop, & Illustrator

CRM, ERP, ChatGPT

Conferences

  • Speaker - Presented "How To Do Business With Zappos"- GS1 Connect, 2014 & 2015

Certification

NV RE LIC.# S.0185870 (Licensed with Keller Williams The Marketplace)

Education

Bachelor of Science - Graphic Design, Computer Information Systems

Southern New Hampshire University
Manchester, NH
10.2024 - Current

Associate of Arts - Graphic Design

Santa Monica College
Santa Monica, CA
09.2001 - 03.2002

Associate of Arts - Liberal Arts & Visual Communications

Mohave Community College
Lake Havasu City, AZ
09.1997 - 05.2000

Volunteer Experience

  • Director, Pearl Creek Board of Directors (Community HOA) 07/2023 - Present
  • Treasurer, Pearl Creek Board of Directors (Community HOA) 10/2019 - 07/2020
  • Three Square (Food Bank, non-profit organization)
  • Clean the World (Health, non-profit organization)
  • The Animal Foundation (Animal Welfare, non-profit organization)
  • Friends of Nevada Wilderness (Environment, non-profit organization)

Languages

English
Native or Bilingual
Filipino, French, Italian
Elementary
Japanese, Latin, Spanish
Elementary

Timeline

Bachelor of Science - Graphic Design, Computer Information Systems

Southern New Hampshire University
10.2024 - Current

Real Estate Consultant, REALTOR®, Owner

Keller Williams The Marketplace
10.2018 - Current

NV RE LIC.# S.0185870 (Licensed with Keller Williams The Marketplace)

09-2018

ECommerce Consultant (Remote)

Aspen Jay Boutique
11.2017 - 11.2018

EDI Analyst, Manager

Zappos
08.2014 - 07.2017

EDI Specialist, Supervisor

Zappos
02.2011 - 08.2014

Sr. EDI Coordinator & Sr. Content Coordinator

Zappos
02.2008 - 02.2011

Associate of Arts - Graphic Design

Santa Monica College
09.2001 - 03.2002

Associate of Arts - Liberal Arts & Visual Communications

Mohave Community College
09.1997 - 05.2000

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Bernadette Tulao-CriglerEx-Zappos EDI | Real Estate Consultant, REALTOR®