Bernadette Tirre
Las Cruces,NM
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Long-term bank employee well-versed in customer service both internal and external. Inspires staff loyalty through strong leadership and communication skills.
Overview
27
27
years of professional experience
Work History
Branch Manager
Citizens Bank
07.2013 - Current
- Developed a high-performing team through training.
- Improved customer satisfaction ratings by enhancing service quality and resolving customer issues promptly.
- Ensured regulatory compliance by following company policies and procedures.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Originate loans. Work past due loans and exceptions.
- Development and training of new employees.
- Coaching and training existing employees.
Sales Associate II
Citizens Bank
04.2013 - 07.2013
- Assistant to Personal Banking Manager.
- New accounts desk.
- Wire transfers.
- Took loan and credit card applications, processed worksheets for manager.
- Customer service.
- Worked exceptions.
- Debit cards.
- Debit card disputes.
- Safe Deposit Box assistance.
Sales Associate I
Citizens Bank
02.2012 - 04.2013
- New accounts desk.
- Wire transfers.
- Customer service.
- Check orders.
- Debit cards.
- Debit card disputes.
- Safe Deposit Box assistance.
Vault Teller
Citizens Bank
03.2011 - 02.2012
- In charge of main vault at Picacho Branch.
- Balanced and maintained the ATM.
- Buy and sell money to Main Vault.
- Sold and bought money to tellers at the branch.
- Balanced and maintained my working drawer in addition to the Picacho vault.
- Customer service.
- Processed deposits, withdrawals, loan payments, cash advances.
- Sold money orders, Cashier's checks, savings bonds, travelers checks, and gift cards.
Float Teller
Citizens Bank
01.2011 - 03.2011
- Processed tellers transactions: deposits, withdrawals, loan payments, cash advances.
- Balanced and maintained my teller drawer.
- Bought and sold money to the vault.
- Sold money orders, Cashier's checks, savings bonds, travelers checks, and gift cards.
- Safe deposit box assistance.
- Customer service.
- Floated to fill in branch employee shortages.
Mortgage Loan Shipper
Citizens Bank
06.2010 - 01.2011
- Shipped mortgage loans to investors.
- Worked HMDA
- Managed shipping schedules for increased delivery accuracy.
- Maintained the mortgage files before shipping to ensure all documents were in order, correct, notarized, etc.
- Worked closely with the Mortgage Loan Originators and the Mortgage Operations Officer to ship files before lock expirations.
Support Services Assistant III - Accounts Payable
Citizens Bank
02.2004 - 06.2010
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Processed employee expense reimbursements, verifying accuracy of submitted documentation against company policies before approval.
- Prevented potential fraud or errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
- Balanced bank GLs/Recs.
Support Services Assistant II - CC/Loan Desk
Citizens Bank
03.2002 - 02.2004
- Visa Credit Card/Loan Desk
- Loans: Loan boarding, maintenance, payments, advances, research.
- Visa: Credit card payments, research, disputes, new card orders.
- Balanced Bank Recs
- Balanced Federal Reserve Rec
- Provided customer service both internally and externally.
Support Services Assistant I - Dealer Desk
Citizens Bank
03.2001 - 03.2002
- Worked the dealer floor plan for the bank.
- Provided support to the dealerships regarding their floor plans.
- Provided support to Business Banking Lender in charge of the floor plans.
- Cross-trained on all other duties as assigned.
Teller
Citizens Bank
01.2001 - 03.2001
- Processed all teller transactions.
- Balanced and maintained my teller drawer.
- Customer service.
- Sold money orders, Cashier's checks, savings bonds, travelers checks, and gift cards.
- Adhered to policy and procedures.
Teller
Citizens Bank
07.1997 - 01.2001
- Processed all teller transactions.
- Balanced and maintained my teller drawer.
- Customer service.
- Sold money orders, Cashier's checks, savings bonds, travelers checks, and gift cards.
- Adhered to policy and procedures.
Education
BBA - General Business
NMSU
Las Cruces, NM12.2013
Associate of Pre-Business - Business
NMSU
DACC05.2006
Associate of Business Occupations - Business
NMSU
DACC05.2004
Timeline
Branch Manager
Citizens Bank
07.2013 - Current
Sales Associate II
Citizens Bank
04.2013 - 07.2013
Sales Associate I
Citizens Bank
02.2012 - 04.2013
Vault Teller
Citizens Bank
03.2011 - 02.2012
Float Teller
Citizens Bank
01.2011 - 03.2011
Mortgage Loan Shipper
Citizens Bank
06.2010 - 01.2011
Support Services Assistant III - Accounts Payable
Citizens Bank
02.2004 - 06.2010
Support Services Assistant II - CC/Loan Desk
Citizens Bank
03.2002 - 02.2004
Support Services Assistant I - Dealer Desk
Citizens Bank
03.2001 - 03.2002
Teller
Citizens Bank
01.2001 - 03.2001
Teller
Citizens Bank
07.1997 - 01.2001
BBA - General Business
NMSU
Associate of Pre-Business - Business
NMSU
Associate of Business Occupations - Business
NMSU
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