Bernadette Van Cott
Saratoga Springs,NY
Summary
Hardworking and ambitious job seeker with strong organizational skills and a positive attitude eager to secure a position as a Patient Care Coordinator. Organized and dependable candidate, strong interpersonal skills, motivated multi-tasker who is looking to be an asset to Saratoga Springs Plastic Surgery.
Overview
24
24
years of professional experience
Work History
Volunteer
Saratoga Springs City School District
09.2011 - 06.2020
- Assisted with special events and programs, including but not limited to fundraising events, school planning board committee and writing workshops.
- Maintained clean, neat, and operational classroom to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to parents, teachers and staff.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns. Raised over $55,000 in 22 months for a new playground to be dedicated to retiring principal of 25 years.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Private Home Health Care Aide
Barbara Boyle
09.2014 - 06.2017
- Assisted her with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported her daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Assisted her in maintaining mental wellness through engaging conversation and social interaction during visits.
- Improved her well-being by providing compassionate and attentive personal care services.
- Built strong relationships with her and her family through open communication and empathetic listening skills.
- Maintained a clean, safe home environment for her through regular housekeeping tasks and adhering to hygiene protocols.
- Encouraged her to participate in safe physical activity to help boost mood and improve overall wellness.
- Collaborated with interdisciplinary healthcare teams to develop personalized care plans that met individual patient needs, worked closely with PT and OT to support her overall health.
- Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
- Facilitated timely medical appointments by providing transportation and accompanying her when necessary.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided mobility assistance such as walking and regular exercising.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with her family to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
Veterinary Receptionist
Healthy Pet, Brookline Animal Hospital
09.1996 - 06.2003
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Supported office staff and operational requirements with administrative tasks.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Education
Associate of Science - Veterinary Technology
Bunker Hill Community College
Boston, MA06.1997
High School Diploma -
Cooper City High School
Cooper City, Florida05.1995
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Answering Phones
- Event Planning
- Professional Appearance
- Telephone Etiquette
- Data Entry
- Fundraising Events
- Recordkeeping and Confidentiality
- Fundraising expertise
- Record preparation
- Multitasking
- Time Management
- Excellent Communication
Timeline
Private Home Health Care Aide
Barbara Boyle
09.2014 - 06.2017
Volunteer
Saratoga Springs City School District
09.2011 - 06.2020
Veterinary Receptionist
Healthy Pet, Brookline Animal Hospital
09.1996 - 06.2003
Associate of Science - Veterinary Technology
Bunker Hill Community College
High School Diploma -
Cooper City High School
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