Bernadette Walker
Bloomington,TX
Summary
Seasoned healthcare professional with a proven track record at PAM Health, adept in healthcare navigation and fostering interdisciplinary collaboration. Excelled in enhancing patient outcomes and care coordination, evidenced by maintaining a GOLD status at Texas Home Health, top 10% in sales. Skilled in ethical practice and relationship building, I bring a dynamic approach to achieving strategic goals and improving patient care.
Overview
18
18
years of professional experience
Work History
Clinical Navigator
PAM Health
Victoria, TX
06.2014 - 05.2025
Director of Strategy and Intergration
PAM Health
Victoria, TX
12.2019 - 01.2025
- Directs the referral development efforts of the Physician Navigators and Clinical Navigators.
- Responsible for oversight of the admission process through direct supervision of the Admissions Manager.
- Provide supervision and training for hospital-based staff who have marketing, case finding and relationship management responsibilities.
- Implements system and market specific initiatives to support and achieve organized goals.
- Collaborate seamlessly with an interdisciplinary team to enhance patient outcomes.
- Colaborate discharge planning with DOCM to facilitate additional admissions.
- Analyzed landscape and identified market opportunities for growth and development of new programs.
- Strategized and implemented plans to transform and revitalize strategies while focusing on emerging industry trends.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals and strategies.
- Establish and maintain relationships with physicians, directors of case management, case managers, nurses and other health care professionals.
- Retrieving data from AHD and Advisory board to adjust strategies and update hospital source data.
- Hired, trained, and mentored staff members to maximize strengths.
- Continually educated staff on changes in the industries.
- Continually updated staff on daily basis where we were in the process to our goals.
- Coached junior staff members on how best to approach difficult tasks and challenges.
- Educated staff on ways to work through barriers to admission.
- Collaborated with the marketing team to develop marketing strategies that aligned with daily, weekly, and monthly goals.
- Provided development of short-term and long-term business plans.
- I wrote a corrective action plan for the team and individuals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure marketing materials were available.
- Provided excellent service and attention to patients during evaluations and or through phone conversations.
Lead Clinical Navigator
PAM Health
Victoria , TX
05.2016 - 12.2019
- Worked under the direction of Director of Strategy and Intergration.
- Cultivates referral relationships
- Manages assigned territory
- Completes patient assessments.
- Made sales contacts as well as analysis of referral and admission data from assigned territory.
- Worked collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.
- Provides feedback and recommendations for program development and quality improvement strategies., the referral and admission
- Processed patient referral source satisfaction.
- Developed and maintains excellent relationships with referral sources, prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.
- Managed the team when the director was out.
Clinical Navigator
PAM Health
Victoria, TX
06.2014 - 05.2016
- Worked under the direction of Director of Strategy and Intergration.
- Cultivates referral relationships
- Manages assigned territory
- Completes patient assessments.
- Made sales contacts as well as analysis of referral and admission data from assigned territory.
- Worked collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.
- Provides feedback and recommendations for program development and quality improvement strategies., the referral and admission
- Processed patient referral source satisfaction.
- Developed and maintains excellent relationships with referral sources, prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.
Wellness Nurse
Brookedale Senior Living
Victoria, TX
04.2014 - 06.2014
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Identified potential health risks in order to provide early intervention services when needed.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Provided counseling to patients regarding diet, exercise, stress management and other lifestyle changes.
- Evaluated the effectiveness of treatments by assessing patient responses to interventions.
- Collaborated with multidisciplinary team members to ensure optimal patient outcomes.
- Documented medications administered to patients, following instructions from physicians and healthcare providers.
- Assisted professionals with creation of tailored care plans for patients based on individual needs.
- Performed physical examinations in accordance with established protocols.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for patients.
- Coordinated with physicians to develop treatment plans for chronic illnesses or injuries.
- Scheduled appointments for follow-up visits to monitor patient progress.
- Conducted health screenings for blood pressure, glucose levels, cholesterol, body mass index.
- Developed individual wellness plans tailored to patient needs.
- Referred patients to specialists or other healthcare providers as necessary.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Provided emotional support to patients and their families during difficult times.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Managed medical records including documenting progress notes and filing documents in the electronic system.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Marketing Liaison
Texas Home Health
Victoria , TX
02.2007 - 12.2012
- Establish and maintain contact with referral sources, hospitals, physicians, case managers and insurance companies.
- Educate the medical community of clinical programs that improve patient outcomes and allow them to maintain their home environment and participate in on-going assessment of community needs.
- Participate in developing new business opportunities through community outreach and participate in on-going assessment of community needs.
- Present disease-specific clinical programs to promote positive patient outcomes.
- Work closely with the clinical operations team to ensure seamless care transition coordination from an acute care setting to home and assist in developing an agency-wide marketing plan.
- Maintained a GOLD status with the company by being in the top 10% of the sales team.
Education
Vocational Nursing - Vocational Nursing
Victoria College
Victoria, TX08-1992
High School Diploma -
Refugio High School
Refugio, TX05-1985
Some College (No Degree) - Certified Nursing Assistant
Massey Business College
Houston, TXSkills
- Healthcare navigation
- Care coordination
- Ethical practice
- Interdisciplinary collaboration
- Quality improvement
- Clinical assessment
- Resource utilization
- Confidentiality
- Healthcare
- Community advocate
- Community resources
- Medical terminology
- Report preparation
- Appointment scheduling
- Communicating to patients and families
- Improve patient care
- Educate patients
- Relationship building
- Teamwork
- Business management principles
- Patient needs assessment and referral
- Healthcare system navigation
- Decision-making
- Patient rights
- Evaluating quality of care
- Customer service
- Routing lab results
- Privacy laws
- Patient intake
- Sliding scale determination
- Professionalism
- Gathering information from patients
- Verbal and written communication
- Scheduling appointments
- Appointment confirmation
- Professional networking
- Building rapport and credibility
- Medical history documentation
- Cross-functional collaboration
- Data collection
- Team collaboration
- Computer literacy
- Word processing
- Self motivation
- Patient Satisfaction Metrics
- Team building
Affiliations
- I love fishing and spending time with my family
Accomplishments
- Completed Honor to Lead, leadership program at PAM Health
- Maintained GOLD status for marketing by being in the top 10% of marketing liaisons for Texas Home Heath.
Languages
English
Professional
References
References available upon request.
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CulturePaid time off401k matchPaid sick leaveTeam Building / Company RetreatsHealthcare benefitsPersonal development programsCareer advancementQuote
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Software
Microsoft
Interests
Fishing and spending time with my family
Timeline
Director of Strategy and Intergration
PAM Health
12.2019 - 01.2025
Lead Clinical Navigator
PAM Health
05.2016 - 12.2019
Clinical Navigator
PAM Health
06.2014 - 05.2025
Clinical Navigator
PAM Health
06.2014 - 05.2016
Wellness Nurse
Brookedale Senior Living
04.2014 - 06.2014
Marketing Liaison
Texas Home Health
02.2007 - 12.2012
Vocational Nursing - Vocational Nursing
Victoria College
High School Diploma -
Refugio High School
Some College (No Degree) - Certified Nursing Assistant
Massey Business College
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