Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Bernadette Walker

Oak Hill,FL

Summary

Dynamic Store Manager at Shell Gas Station with expertise in inventory management and exceptional customer service. Proven track record in training staff and resolving conflicts, fostering a positive work environment. Adept at cash management and maintaining operational efficiency, ensuring a seamless experience for both customers and employees.


Overview

15
15
years of professional experience

Work History

Store Manager

Shell Gas Station
11.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • make deposits and fill ATM

Head Server

Steves Famous Diner Oak Hill
07.2019 - 07.2023
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.

Server

Best Western Hotel
08.2017 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Secretary /Packing, Shipping, and Receiving Assembler

Eco-Wolf Inc
08.2013 - 11.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Tech Support
  • Entered data into system and updated customer contacts with information to keep records current.
  • made sure all items are packed and ready to ship.

Caregiver

Just Checking In Mom / Granny Nannys
10.2009 - 02.2014
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Education

High School Diploma -

Daytona State College
Daytona Beach, FL
05-2001

Skills

  • Inventory management
  • Employee training
  • Cash management
  • Customer service
  • Fast learner
  • Self-Motivated
  • Vendor management
  • POS system operation
  • printing labels for fedex,ups and usps
  • Conflict resolution
  • Staff scheduling
  • Friendly and positive
  • Outstanding communication skills

Timeline

Store Manager

Shell Gas Station
11.2023 - Current

Head Server

Steves Famous Diner Oak Hill
07.2019 - 07.2023

Server

Best Western Hotel
08.2017 - 03.2018

Secretary /Packing, Shipping, and Receiving Assembler

Eco-Wolf Inc
08.2013 - 11.2015

Caregiver

Just Checking In Mom / Granny Nannys
10.2009 - 02.2014

High School Diploma -

Daytona State College

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Bernadette Walker